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- Tasks: Manage customer service tasks and coordinate with engineers for maintenance schedules.
- Company: Join a friendly, fast-paced company near St Albans with a supportive team culture.
- Benefits: Enjoy a salary up to £29k, 20 days leave, BUPA healthcare, and free parking.
- Why this job: Great opportunity to build relationships and enhance your admin skills in a dynamic environment.
- Qualifications: Experience with Concept Evolution software and a background in administration or customer service required.
- Other info: Driving license and own car essential due to location.
We are recruiting for an Administrator to join a friendly, fast paced, and well-established company based on the outskirts of St Albans.
Apply fast, check the full description by scrolling below to find out the full requirements for this role.
You will be responsible for the administration of all customer service responsibilities, building relationships with all key clients to ensure a continuation of great service, and keeping in touch with engineers for all scheduled works. You will be using Concept Evolution software so experience of this software is essential.
Due to the location, you need to be a driver
What’s in it for you:
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Salary: up to £25k-£29k
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Hours: 8am–4:30pm or 8.30am-5pm
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A close-knit and supportive team
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20 days annual leave plus bank holidays
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BUPA private healthcare after 6 months’ probation
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Free parking
Key responsibilities:
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Answer phone calls and emails on the helpdesk and provide assistance to customers
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Build a close working relationship with field colleagues and managers, keeping up to date with client knowledge and activities, and liaise regarding maintenance visits
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Issue all required works for site engineers
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Ensure engineers have logged works and chase for updates
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Check and approve engineer timesheets each week
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Organise specialist visits when required
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Analyse and approve invoices from specialists and sub-contractors
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Deal with any pricing or queries on invoices
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Update all contract files and add buildings on the system
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Ensure Contract Managers are advised of contract’s due to expire and source renewal costs from Specialists
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Issue invoices to clients on monthly/quarterly basis
What the employer is looking for:
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Concept Evolution software experience
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Experience within a similar busy administration/customer service role
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Organised and able to work to deadlines
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Proactive and flexible approach to work
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A-C grade GCSEs including English and Maths – preferred
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Ability to take on extra work and responsibilities when covering staff absences/holiday cover
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Due to the location, a driving license and own car is essential
Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.
Please note due to the number of applications we often receive; only shortlisted applicants will be contacted
Maintenance Scheduling Administrator employer: Red Door Recruitment
Contact Detail:
Red Door Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Scheduling Administrator
✨Tip Number 1
Familiarise yourself with Concept Evolution software before applying. Since it's a key requirement for the role, having a solid understanding of how it works will give you an edge during the interview process.
✨Tip Number 2
Highlight your customer service experience in your conversations. Building relationships with clients is crucial for this role, so be ready to share specific examples of how you've successfully managed client interactions in the past.
✨Tip Number 3
Demonstrate your organisational skills by discussing how you manage multiple tasks and deadlines. This role requires a proactive approach, so be prepared to explain your strategies for staying organised and efficient.
✨Tip Number 4
Since driving is essential for this position, ensure you mention your driving licence and availability during your discussions. This shows that you're fully aware of the job requirements and are ready to meet them.
We think you need these skills to ace Maintenance Scheduling Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Concept Evolution software and any relevant administrative or customer service roles. Use specific examples to demonstrate your skills in organisation and communication.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your proactive approach and ability to work under deadlines make you a great fit for the Maintenance Scheduling Administrator position.
Highlight Relevant Experience: In your application, emphasise any previous roles where you managed customer service responsibilities or worked closely with engineers. This will show that you understand the importance of building relationships and maintaining service quality.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this administrative role.
How to prepare for a job interview at Red Door Recruitment
✨Showcase Your Software Skills
Since experience with Concept Evolution software is essential for this role, make sure to highlight your familiarity with it during the interview. Be prepared to discuss specific tasks you've accomplished using the software and how it has helped you in previous roles.
✨Demonstrate Your Customer Service Experience
This position requires strong customer service skills. Share examples of how you've successfully handled customer inquiries or resolved issues in past roles. Emphasise your ability to build relationships and maintain communication with clients and colleagues.
✨Emphasise Your Organisational Skills
As the role involves managing multiple tasks and deadlines, be ready to discuss your organisational strategies. Provide examples of how you've prioritised tasks in a busy environment and ensured that all responsibilities were met efficiently.
✨Prepare Questions About the Role
Having thoughtful questions prepared shows your interest in the position and the company. Ask about the team dynamics, the types of projects you'll be working on, or how success is measured in this role. This will also help you determine if the company is the right fit for you.
