Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide IT support to users, troubleshoot issues, and maintain systems.
- Company: Join a leading, friendly company in St Albans with a relaxed atmosphere.
- Benefits: Enjoy up to £38k salary, remote work options, 25 days holiday, and bonuses.
- Why this job: Perfect for tech enthusiasts wanting to grow their skills in a supportive environment.
- Qualifications: 2+ years in IT support, strong Windows knowledge, and excellent communication skills.
- Other info: Opportunity for career progression and a diverse, inclusive workplace.
The predicted salary is between 30000 - 42000 £ per year.
Overview
IT Support Analyst | St Albans | Up to £38k
We are recruiting an IT Support Analyst to join a successful and growing company based in St Albans. Our client is one of the leading players in their field, they\’re a friendly, sociable company with a relaxed yet professional atmosphere. They are looking for an enthusiastic and pro-active individual with knowledge and a passion for IT. This position is ideal for a candidate looking to build on their IT skills and experience, perhaps you are looking for that next step up. This is an excellent opportunity with encouraged development and progression on offer.
What’s in it for you?
Salary: Up to £38k depending on experience
Hours: Mon-Fri, 7.30-4pm/9am-5.30pm, 1 in 3 days on the early shift
Option to work from home 1 day per week after training period
25 days holiday (increasing to 30 after 4 years)
Bonus scheme after 6 months of service – up to 30% of salary
Contributory pension scheme
Life insurance benefit (4 x salary)
Private medical insurance
Discounts scheme for gym membership, travel and cinema
Free parking
Key responsibilities
- Provide support to internal and external users
- Prioritise and respond to tickets that come from multiple channels such as email, phone, chat and walk-ups
- Communicating with customers to help them resolve any technical issues
- Perform diagnostic and root cause analysis
- Monitoring and maintenance of computer systems and networks, including installing, configuring, and patching computer hardware, operating systems and applications
What the employer is looking for
- 2 years + in a similar IT Support/Service Desk Analyst role
- Pro-active attitude with a desire to help people
- Excellent written and communication skills
- Good organisation and prioritising skills
- Strong Windows desktop knowledge and administration (Windows 10)
- Exchange server admin (Exchange 2013/2016)
- Active Directory and Group Policy
- Administration of Azure AD / Office 365
- Office / O365 applications including Teams
Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.
Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.
#J-18808-Ljbffr
IT Support Analyst | St Albans | Up to £38k employer: Red Door Recruitment
Contact Detail:
Red Door Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst | St Albans | Up to £38k
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10, Exchange Server, and Azure AD. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Showcase your communication skills during any interactions with the company. Since the role involves helping users resolve technical issues, demonstrating your ability to explain complex concepts in simple terms will be a huge plus.
✨Tip Number 3
Research the company culture and values before your interview. Understanding their friendly and sociable atmosphere can help you tailor your responses and show that you would be a great fit for their team.
✨Tip Number 4
Prepare examples of how you've successfully prioritised and resolved IT issues in the past. Being able to discuss your problem-solving process will demonstrate your proactive attitude and readiness for the role.
We think you need these skills to ace IT Support Analyst | St Albans | Up to £38k
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles. Emphasise your skills in Windows desktop administration, Exchange server management, and any experience with Azure AD or Office 365.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully resolved technical issues in the past and your proactive attitude towards helping others.
Highlight Communication Skills: Since excellent written and communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate effectively with both technical and non-technical users.
Showcase Your Problem-Solving Abilities: In your application, include instances where you performed diagnostic and root cause analysis to resolve technical issues. This will show the employer that you have the analytical skills they are looking for.
How to prepare for a job interview at Red Door Recruitment
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Share examples of how you've kept up with IT trends or any personal projects that showcase your skills and passion.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical thinking.
✨Familiarise Yourself with Key Technologies
Brush up on your knowledge of Windows desktop administration, Exchange server, and Azure AD. Be ready to answer questions about these technologies and how you've used them in previous roles.
✨Practice Communication Skills
Since the role involves communicating with users, practice explaining technical concepts in simple terms. This will demonstrate your ability to help non-technical users effectively.
