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For Companies At a Glance
- Tasks: Support users with tech issues and maintain computer systems.
- Company: Join a friendly, growing company in St Albans, a leader in their field.
- Benefits: Enjoy remote work options, 25 days holiday, and a bonus scheme up to 30% of salary!
- Why this job: Perfect for IT enthusiasts wanting to grow their skills in a supportive environment.
- Qualifications: 2+ years in IT support, strong communication, and Windows knowledge required.
- Other info: Free parking and discounts on gym memberships, travel, and cinema!
We are a recruiting for an IT Support Analyst to join a successful and growing company based in St Albans. Our client is one of the leading players in their field, they\’re a friendly, sociable company with a relaxed yet professional atmosphere.
Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.
They are looking for an enthusiastic and pro-active individual with knowledge and a passion for IT!
This position is ideal for a candidate looking to build on their IT skills and experience, perhaps you are looking for that next step up! This is an excellent opportunity with encouraged development and progression on offer!
What’s in it for you?
* Salary: Up to £38k depending on experience
* Hours: Mon-Fri, 7.30-4pm/9am-5.30pm, 1 in 3 days on the early shift.
* Option to work from home 1 day per week after training period.
* 25 days holiday (increasing to 30 after 4 years)
* Bonus scheme after 6 month of service – up to 30% of salary!
* Contributory pension scheme
* Life insurance benefit (4 x salary)
* Private medical insurance
* Discounts scheme for gym membership, travel and cinema
* Free parking
Key responsibilities:
· Provide support to internal and external users
· Prioritise and respond to tickets that come from multiple channels such as email, phone, chat and walk-ups
· Communicating with customers to help them resolve any technical issues
· Perform diagnostic and route cause analysis
· Monitoring and maintenance of computer systems and networks, including installing, configuring, and patching computer hardware, operating systems and applications.
What the employer is looking for:
· 2 years + in a similar IT Support/Service Desk Analyst role
· Pro-active attitude with a desire to help people.
· Excellent written and communication skills
· Good organisation and prioritising skills
· Strong Windows desktop knowledge and administration (Windows 10)
· Exchange server admin (Exchange 2013/2016
· Windows Server admin
· Active Directory and Group Policy
· Administration of Azure AD / Office 365
· Office / O365 applications including Team
Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.
Please note due to the number of applications we often receive; only shortlisted applicants will be contacted
IT Support Analyst employer: Red Door Recruitment
Contact Detail:
Red Door Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10, Exchange Server, and Azure AD. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've resolved technical issues in the past. This could involve discussing a challenging ticket you handled or a time when you improved a process, which will highlight your proactive attitude.
✨Tip Number 3
Research the company culture and values of the organisation you're applying to. Since they emphasise a friendly and sociable atmosphere, think about how you can convey your personality and fit within their team during the interview.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. Inquire about the team's structure, opportunities for development, and how they measure success in the IT Support Analyst role. This shows your genuine interest in the position and the company.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is up to date and tailored specifically for the IT Support Analyst role. Highlight relevant experience, especially your 2+ years in a similar position, and emphasise your skills in Windows desktop administration, Exchange server, and Active Directory.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for IT and your proactive attitude. Mention specific examples of how you've helped users resolve technical issues in the past, as this aligns with the company's needs.
Highlight Relevant Skills: In your application, clearly outline your technical skills, such as your knowledge of Windows 10, Azure AD, Office 365, and your ability to perform diagnostic and root cause analysis. This will demonstrate your fit for the role.
Follow Application Instructions: Carefully read the job specifications and ensure you follow any specific application instructions provided by the company. This shows attention to detail and respect for their process, which can set you apart from other candidates.
How to prepare for a job interview at Red Door Recruitment
✨Show Your Enthusiasm for IT
Make sure to express your passion for IT during the interview. Share specific examples of projects or technologies that excite you, as this will demonstrate your proactive attitude and genuine interest in the field.
✨Prepare for Technical Questions
Brush up on your technical knowledge, especially around Windows desktop administration, Exchange server, and Active Directory. Be ready to discuss your experience with these systems and how you've resolved issues in the past.
✨Demonstrate Your Communication Skills
Since the role involves communicating with users to resolve technical issues, practice articulating your thoughts clearly. You might even role-play common scenarios to showcase your ability to explain complex concepts in simple terms.
✨Highlight Your Problem-Solving Abilities
Be prepared to discuss specific instances where you've successfully diagnosed and resolved technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and illustrate your problem-solving skills effectively.
