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For Companies At a Glance
- Tasks: Support users with tech issues and manage support tickets across various channels.
- Company: Join a friendly, growing company in St Albans, a leader in their field.
- Benefits: Enjoy opportunities for development, progression, and a relaxed work atmosphere.
- Why this job: Perfect for those eager to enhance their IT skills in a supportive environment.
- Qualifications: 2+ years in IT support, strong communication, and Windows knowledge required.
- Other info: Commitment to diversity and inclusion; only shortlisted candidates will be contacted.
We are recruiting for an IT Support Analyst to join a successful and growing company based in St Albans. Our client is one of the leading players in their field, they are a friendly, sociable company with a relaxed yet professional atmosphere.
Please read the following job description thoroughly to ensure you are the right fit for this role before applying. They are looking for an enthusiastic and pro-active individual with knowledge and a passion for IT! This position is ideal for a candidate looking to build on their IT skills and experience, perhaps you are looking for that next step up! This is an excellent opportunity with encouraged development and progression on offer!
Key responsibilities:- Provide support to internal and external users
- Prioritise and respond to tickets that come from multiple channels such as email, phone, chat and walk-ups
- Communicating with customers to help them resolve any technical issues
- Perform diagnostic and root cause analysis
- Monitoring and maintenance of computer systems and networks, including installing, configuring, and patching computer hardware, operating systems and applications.
- 2 years + in a similar IT Support/Service Desk Analyst role
- Pro-active attitude with a desire to help people.
- Excellent written and communication skills
- Good organisation and prioritising skills
- Strong Windows desktop knowledge and administration (Windows 10)
- Exchange server admin (Exchange 2013/2016)
- Windows Server admin
- Active Directory and Group Policy
- Administration of Azure AD / Office 365
- Office / O365 applications including Teams
Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.
Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.
IT Assistant employer: Red Door Recruitment
Contact Detail:
Red Door Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Assistant
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10, Exchange Server, and Azure AD. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully resolved technical issues in the past. This will highlight your proactive attitude and ability to help others, which is crucial for this position.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Prepare thoughtful questions to ask during the interview that reflect your interest in the company's development opportunities. This shows that you're not only looking for a job but are also keen on growing your career within their organisation.
We think you need these skills to ace IT Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight your relevant experience in IT support and your passion for technology.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 2+ years of experience in IT Support or Service Desk roles. Provide specific examples of how you've successfully resolved technical issues and supported users.
Showcase Communication Skills: Since excellent written and communication skills are essential for this role, ensure your application is well-written and free of errors. Use clear language to demonstrate your ability to communicate effectively with both technical and non-technical users.
Express Enthusiasm: Convey your enthusiasm for the position and the company in your cover letter. Mention your proactive attitude and desire to help others, as these traits are highly valued by the employer.
How to prepare for a job interview at Red Door Recruitment
✨Show Your Enthusiasm for IT
Make sure to express your passion for technology during the interview. Share specific examples of projects or experiences that highlight your enthusiasm and how you've kept up with the latest trends in IT.
✨Demonstrate Problem-Solving Skills
Prepare to discuss past experiences where you successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical skills.
✨Highlight Communication Abilities
Since the role involves communicating with users, be ready to demonstrate your communication skills. Practice explaining complex technical concepts in simple terms, as this will show your ability to assist non-technical users effectively.
✨Familiarise Yourself with Key Technologies
Brush up on the specific technologies mentioned in the job description, such as Windows 10, Exchange Server, and Azure AD. Being knowledgeable about these tools will not only boost your confidence but also impress the interviewer with your preparedness.
