At a Glance
- Tasks: Manage client relationships, identify upsell opportunities, and resolve issues to strengthen loyalty.
- Company: Exciting, growing business in Hitchin with a focus on relationship-building.
- Benefits: Competitive salary, 25 days holiday, staff discounts, and clear progression pathways.
- Other info: Office-based role with potential for one day WFH after probation.
- Why this job: Join a team that values long-term relationships and makes clients feel genuinely valued.
- Qualifications: 2+ years managing B2B accounts, strong communication skills, and proactive approach.
We are looking for an Account Manager to join an exciting, growing business based in Hitchin. As Account Manager, you will take ownership of an established client base - managing ongoing needs, growing spend, and making sure they never feel the need to look elsewhere. This is a relationship-first role, with sales as the natural outcome. The company’s strongest client relationships haven’t been built on quick wins, but over years. Their reviews say it all - it’s the individuals who are remembered, not just the brand. They are looking for someone who builds trust, sweats the detail, and makes clients feel genuinely valued. There’s no cold calling here. You’ll be working with warm, engaged customers - strengthening relationships, spotting opportunities to add value, and staying one step ahead. You’ll also take ownership of issues when they arise, turning challenges into moments that build even greater loyalty.
What’s in it for you?
- Salary: £35k - £40k (OTE: £40k - £45k)
- 25 days holiday plus bank holidays
- Staff discounts
- Clear progression pathway
- Regular recognition
- Hours: Monday to Friday, 9am-5:30pm
Key responsibilities:
- Own and manage a portfolio of existing accounts across the business - becoming their go-to person for everything
- Make proactive outreach calls and emails
- Identify seasonal upsell opportunities
- Re-engage with lapsed customers
- Work closely with internal teams to ensure approvals and manage timelines
- Handle complaints and issues personally - resolving in a way that strengthens the relationship
- Collaborate with the Sales Administrator and sales team to ensure seamless customer handovers
What the employer is looking for:
- Minimum 2 years’ experience managing B2B accounts, ideally within a product-based environment rather than services
- A natural relationship builder
- Confident and professional communicator, both over the phone and email
- Highly organised with strong attention to detail
- Proactive approach
- Strong listener
- HubSpot or Sage experience would be beneficial
This role is fully office-based but with a view of offering one day WFH following a successful probation period. Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.
Account Manager in Hitchin employer: Red Door Recruitment
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