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For Companies At a Glance
- Tasks: Manage client accounts and build strong relationships while delivering exceptional customer service.
- Company: Join a dynamic FMCG company located just outside Watford, focused on client success.
- Benefits: Enjoy a hybrid work model, 25 days annual leave, and free healthcare for you and your family.
- Why this job: Be part of a supportive culture that values growth, innovation, and customer satisfaction.
- Qualifications: Experience in FMCG and B2B sales with strong relationship-building skills required.
- Other info: A driving license is essential as the office is not easily accessible by public transport.
The predicted salary is between 36000 - 54000 £ per year.
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FMCG Customer Account Manager, Northampton
Client:
Location: Northampton, United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Reference:
7176177adc13
Job Views:
4
Posted:
25.06.2025
Expiry Date:
09.08.2025
Job Description:
We are currently recruiting for an exciting customer-oriented role which involves managing a group of existing clients. You will build and nurture strong relationships, serving as the primary point of contact for all account-related matters. The company is on the outskirts of Watford, so a car driver is essential!
You will deliver outstanding customer service, working closely with the Sales and Consulting team.
What’s in it for you?
- Salary: Up to £45k depending on experience
- Hours: 35.25 hours/week with a hybrid approach, working from home and office – 2 days in the office
- 25 days annual leave
- Free healthcare for employee and family at a discounted rate
- 4 x life assurance
- Discretionary bonus
Key Responsibilities:
- Deliver renewal revenue targets
- Develop assigned accounts
- Generate new business opportunities through a strong pipeline of qualified leads
- Accurate forecasting and pipeline management
- Manage customer relationships to drive retention and improve experience
- Support effective adoption of online services within customer teams
- Present company services via online demos and face-to-face meetings
- Gather customer feedback to improve services
- Upsell and cross-sell products and services to existing customers
What the employer is looking for:
- Strong commercial acumen and understanding of business issues
- Experience in the FMCG industry and B2B sales
- Proven track record of meeting targets under pressure
- Excellent relationship-building skills and networking ability
- Proficiency as a CRM user and advocate within sales teams
- Ability to analyze data and derive actionable insights
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FMCG Customer Account Manager employer: Red Door Recruitment
Contact Detail:
Red Door Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FMCG Customer Account Manager
✨Tip Number 1
Familiarise yourself with the FMCG industry trends and challenges. Understanding the current market dynamics will help you engage in meaningful conversations during interviews and demonstrate your knowledge of the sector.
✨Tip Number 2
Network with professionals in the FMCG space, especially those who are already in account management roles. Attend industry events or join relevant online forums to build connections that could lead to referrals or insider information about the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your ability to upsell and cross-sell, as well as any experience you have with CRM systems, as these are crucial for the role.
✨Tip Number 4
Research the company’s products and services thoroughly. Being able to articulate how you can contribute to their goals and improve customer experiences will set you apart from other candidates.
We think you need these skills to ace FMCG Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the FMCG industry and B2B sales. Emphasise your relationship-building skills and any achievements related to meeting targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific examples of how you've successfully managed customer accounts and generated new business opportunities.
Highlight Relevant Skills: In your application, clearly outline your commercial acumen and proficiency with CRM systems. Provide examples of how you've used data analysis to drive actionable insights in previous roles.
Show Enthusiasm for Customer Service: Demonstrate your passion for delivering outstanding customer service. Include examples of how you've improved customer experiences and driven retention in past positions.
How to prepare for a job interview at Red Door Recruitment
✨Know Your FMCG Industry
Make sure to brush up on the latest trends and challenges in the FMCG sector. Being able to discuss current market dynamics will show your potential employer that you are knowledgeable and passionate about the industry.
✨Demonstrate Relationship-Building Skills
Prepare examples of how you've successfully built and maintained client relationships in the past. Highlight specific instances where your efforts led to improved customer satisfaction or retention, as this is crucial for the role.
✨Showcase Your Sales Acumen
Be ready to discuss your experience with B2B sales and how you've met or exceeded targets. Use quantifiable achievements to illustrate your success, as this will resonate well with the hiring team.
✨Familiarise Yourself with CRM Tools
Since proficiency in CRM systems is essential for this role, be prepared to talk about your experience with these tools. If possible, mention specific software you've used and how it has helped you manage customer relationships effectively.
