Overseeing the management of all customer queries, including orders, returns, complaints, and product information
Utilising phone, email and live chat communication, resolving queries quickly and efficiently
Using your product knowledge and sales skills to introduce appropriate products to customers
Check payments and orders to ensure any fraudulent activity is dealt with appropriately
Ensure the warehouse is organised and holding the correct stock at all times
Administration of customer returns, refunds, exchanges or replacements
Genuinely passionate about customer service, you will be responsible for the efficient running of the customer service team, ensuring to always aim to exceed expectations wherever possible! You will help in creating a new framework to support the brand s future growth whilst aiming to improve the customer journey.
You will need to demonstrate supervisory experience within a similar role this is an exciting opportunity for you!, Solid customer service supervisory experience gained from a similar office-based role minimum 2-3 years
Strong team management and excellent relationship building skills
Confident communicator, both written and verbal
Organised with high attention to detail, and ability to prioritise
Driver with own vehicle required due to the need for occasional visits to other local offices
Passionate and driven in order to exhibit high levels of customer service whilst also up-selling
Salary: up to £30k
Hours: Monday Friday, 37.5 hours, office based
Free parking
22 days annual leave plus your birthday off and bank holidays
Brand discounts and product bonuses
Beautiful offices and a great place to work!
Excellent progression opportunities to grow with the company as they continue to expand
Contact Detail:
Red Door Recruitment Recruiting Team
