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- Tasks: Support the Commercial Sales Director with orders, calls, and customer inquiries.
- Company: Join a dynamic leader in the UK market focused on customer satisfaction.
- Benefits: Enjoy a salary up to £28k, 23 days leave, free parking, and smart casual dress.
- Why this job: Great progression potential in a fast-paced, supportive environment.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Office-based role with a focus on teamwork and customer care.
Our client in Elstree, a very successful, dynamic, and rapidly growing business, are looking for a Customer Service Advisor to support the Commercial Sales Director. They are leaders in their field, with core principles of putting customers’ needs first which has helped them to grow into one of the UK’s largest suppliers in their market.
The ideal candidate will be confident on the phone, organised, efficient and will have excellent customer service experience. This is an office-based Customer Service Advisor role.
What’s in it for you:
- Salary: up to £28k
- 23 days annual leave + bank holidays
- Free parking
- Smart casual dress code
- Hours: Monday to Thursday 9:15am-5:30pm / Friday 9:15am-4pm
- Fantastic progression potential!
Key responsibilities:
- Provide a strong supportive role to the Commercial Sales Director by processing orders, being first point of call for incoming calls, dealing with enquiries, answering emails & maintaining their excellent customer service reputation
- Promoting the company’s full range to existing and prospective clients
- Maintain information on their database, adding relevant communication notes to assist with logistics and sales
- Set up appointments for the Commercial Sales Director
- Act as main contact for the external sustainability and compliance partner
- Researching new opportunities and working with the Commercial Sales Director on their submission
- Working from existing databases to strategically research and target potential new business
What the employer is looking for:
- Previous experience in a Customer Service Advisor role
- A confident phone manner and excellent communication skills
- Great at multitasking and experience in a multifaceted role
- Attention to detail and accuracy is key for this role
- Analytical, numerically astute, with strong problem-solving abilities
- IT literacy is a must - experience in Outlook, Word, PowerPoint, and Excel
- Familiar working in a fast-paced environment is essential
Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.
Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.
Customer Service Administrator employer: Red Door Recruitment
Contact Detail:
Red Door Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company’s values and customer service principles. Since they prioritise customer needs, demonstrating your understanding of their approach during any interactions can set you apart.
✨Tip Number 2
Prepare to showcase your phone communication skills. Since the role requires a confident phone manner, practice answering common customer queries clearly and concisely to demonstrate your capability.
✨Tip Number 3
Highlight your multitasking abilities in conversations. Given the fast-paced environment, be ready to discuss specific examples where you've successfully managed multiple tasks simultaneously.
✨Tip Number 4
Research the company’s products and services thoroughly. Being knowledgeable about what they offer will not only help you in the role but also impress during discussions with the Commercial Sales Director.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Emphasise your phone communication skills, multitasking abilities, and any specific achievements in previous roles that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your values align with their core principles of putting customers’ needs first and provide examples of how you've demonstrated excellent customer service in the past.
Highlight IT Skills: Since IT literacy is essential for this role, ensure you mention your proficiency in Outlook, Word, PowerPoint, and Excel. You could include specific examples of how you've used these tools effectively in previous positions.
Showcase Problem-Solving Abilities: In your application, include examples of how you've tackled challenges in customer service situations. This will demonstrate your analytical skills and ability to work efficiently in a fast-paced environment.
How to prepare for a job interview at Red Door Recruitment
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be prepared to share specific examples of how you've successfully handled customer inquiries and resolved issues, as this will demonstrate your ability to maintain the company's excellent customer service reputation.
✨Demonstrate Your Communication Skills
Since the role requires a confident phone manner, practice articulating your thoughts clearly and concisely. During the interview, focus on maintaining a friendly and professional tone, as effective communication is key in this position.
✨Prepare for Multitasking Scenarios
Expect questions about how you manage multiple tasks simultaneously. Think of examples from your past experiences where you successfully juggled various responsibilities, and be ready to explain your strategies for staying organised and efficient.
✨Familiarise Yourself with Relevant Software
Since IT literacy is essential for this role, brush up on your skills in Outlook, Word, PowerPoint, and Excel. Be prepared to discuss how you've used these tools in previous jobs, as this will show your readiness to hit the ground running.
