At a Glance
- Tasks: Provide top-notch customer service and manage administrative tasks in a busy office.
- Company: Join a well-established, innovative company with a supportive culture.
- Benefits: Earn up to £30k, enjoy flexible hours, and work from home after probation.
- Other info: Dynamic environment with opportunities for growth and inclusivity.
- Why this job: Make a real difference in customer experiences while developing your career.
- Qualifications: 2 years of customer service experience and strong communication skills required.
The predicted salary is between 26100 - 31900 £ per year.
We are looking for a passionate customer service administrator to join our client's well-established company based on the outskirts of St Albans.
This is a highly regarded international innovative organisation.
The company culture is inclusive and supportive, based on ethical values and one of the reasons people stay for many years!
This is a fantastic opportunity for a candidate with retail and customer facing experience to work in a busy office-based customer service role, you will be liaising with customers face to face when they visit the showroom as well as processing administration.
What’s in it for you?
- Salary: Up to £30k depending on experience
- Hours: Monday to Thursday 8.30am-5.30pm, Fridays 8.30am-4pm
- 1 day working from home after probation
- Pension
- Growing and progressive environment
- Busy and interesting role
- Excellent opportunity to develop within a busy company
Key Responsibilities
- Providing effective customer service over the phone and face to face
- Hosting customers who visit the showroom
- Effective handling of circa 60-80 customer calls/emails daily
- Assisting customers with order requirements, raising orders, and updating customers on order status
- Supporting new business and creating new accounts
- Handling invoice/collection queries
- Managing quality and return queries
- All pre and post sales enquiries
- Customer complaint handling
- Advising customers of any stock delays or any impact on customer experience
- What Our Client Is Looking For
- Minimum 2 years customer service experience
- Retail (customer facing) experience will be considered
- Proficiency in MS Word and Excel
- Excellent verbal and written communication skills
- Numerate
- Drives for results and positive outcome
- Pays close attention to detail, and accuracy
- Proactive, with ability to multi-task and manage time effectively
- Previous experience using SAP is desirable
- A car driver is preferred due to office location
Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination.
Full details available on our website.
Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.
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Customer Service Administration | St Albans | Up to £30k employer: Red Door Recruitment
Join a long-established firm that values its employees and fosters a supportive work culture in the heart of St Albans or London. With competitive salaries, generous benefits including 25 days holiday, a robust pension scheme, and a vibrant social calendar, this is an excellent opportunity for personal and professional growth within a dynamic Tax Department. Enjoy the flexibility of hybrid working while being part of a team that prioritises collaboration and development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administration | St Albans | Up to £30k
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Red Door Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Red Door Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administration | St Albans | Up to £30k
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Red Door Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Red Door Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Red Door Recruitment!
How to prepare for a job interview at Red Door Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
