At a Glance
- Tasks: Support the Compliance Manager by monitoring client accounts and ensuring due diligence.
- Company: Join a leading company in St Albans known for exceptional customer service.
- Benefits: Earn up to £30k, enjoy hybrid working, and receive generous bonuses and holiday.
- Other info: Flexible shift patterns available, promoting work-life balance.
- Why this job: Kickstart your compliance career in a friendly, professional environment with great growth potential.
- Qualifications: Customer interaction experience and strong communication skills are essential.
The predicted salary is between 30000 - 30000 € per year.
We are recruiting for a Customer Compliance Support Advisor to join a successful and growing company based in St Albans. Our client is one of the leading players in their field and is recognised for their high levels of customer service. They're a friendly, sociable company with a relaxed yet professional atmosphere!
The main purpose of the role is to support the Compliance Manager with the monitoring of client accounts and due diligence. It is a great opportunity for someone looking to get into a compliance role or perhaps you are looking to further your customer service career!
What’s in it for you
- Salary: Up to £30k depending on experience
- Working hours: 37.5 hours per week are scheduled on a planned rota and include regular weekend working (one Saturday or Sunday twice a month, 10am – 4:30pm) and at least 1 evening shift per week, generally finishing by 7pm. All shifts are planned in advance, with rotas designed to balance business needs while supporting a work–life balance wherever possible. When not working a weekend or evening shift, the standard working hours are 9am – 5:30pm.
- Hybrid working available once trained, 2 days WFH, 3 days in the office
- Generous bonus scheme after 6 months
- 25 days holiday (increasing to 30 after 2 years)
- Contributory pension scheme
- Life insurance benefit (4x salary)
- Enhanced parental leave
- Private medical insurance
- Discounts scheme for gym membership, travel and cinema
- Free parking
Key Responsibilities
- Categorising, verifying and assessing customer KYC documentation. Checking for authenticity and any signs of potential financial vulnerability on financial statements
- Responding to ad-hoc business and customer questions and queries in relation to compliance
- Escalating questions to appropriate senior staff members using the correct channels when not able to answer them personally
- Reviewing customer declared income and savings figures where there are signs of obvious inaccuracy or inconsistency
- Undertaking Marketing Affiliate PEP and Sanction checks
- Reviewing advertising platforms and affiliate partners to ensure that holding a relationship with such partners would not lead to a breach of any regulatory requirements
- Assessing whether customers across brands with similar personal details are the same person
What The Employer Is Looking For
- Experience interacting with customers over the telephone
- Be sensitive, professional, and resilient when conducting customer interactions
- Have excellent attention to detail and have strong written and oral communication skills
- Be intellectually curious and have the confidence to follow up compliance concerns using your own initiative
- Have proven organisational skills, with the ability to prioritise, multi-task and work under pressure
- Have the ability to develop good relationships with other departments and with clients
- Available to work evenings and weekends to align with when our customers are most contactable. The successful candidate can choose between shift patterns, working one day either every weekend or every other weekend, with a day off in lieu during the week
Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.
Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.
Customer Compliance Support Advisor | St Albans | Up to £30k employer: Red Door Recruitment
Join a thriving company in St Albans as a Customer Compliance Support Advisor, where you'll be part of a friendly and professional team dedicated to delivering exceptional customer service. With a focus on employee well-being, the company offers hybrid working options, generous holiday allowances, and a robust bonus scheme, all within a supportive work culture that values growth and development. This role not only provides a pathway into compliance but also fosters meaningful relationships across departments, making it an ideal opportunity for those looking to advance their careers in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Compliance Support Advisor | St Albans | Up to £30k
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their success. This will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and confidently.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Compliance Support Advisor | St Albans | Up to £30k
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Compliance Support Advisor role. Highlight your customer service experience and any relevant compliance knowledge to show us you're the perfect fit!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, let your written communication shine! Use clear, concise language and make sure to proofread for any typos or errors before hitting send.
Demonstrate Attention to Detail:In compliance, every detail matters! When filling out your application, double-check that all information is accurate and complete. This will show us you have the meticulous nature we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Red Door Recruitment
✨Know Your Compliance Basics
Before heading into the interview, brush up on the fundamentals of compliance and KYC (Know Your Customer) processes. Understanding the key concepts will not only show your interest in the role but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Since this role involves interacting with customers, be ready to share examples of how you've handled customer queries or complaints in the past. Highlight your ability to remain professional and sensitive during challenging interactions.
✨Demonstrate Attention to Detail
Prepare to discuss situations where your attention to detail made a difference. Whether it was catching an error in documentation or ensuring compliance with regulations, specific examples will illustrate your capability for this role.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the company culture or the team you'll be working with. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
