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- Tasks: Assist clients with account applications and queries via email, phone, and live chat.
- Company: Join a leading company in St Albans known for exceptional customer service and a friendly atmosphere.
- Benefits: Enjoy hybrid working, generous bonuses, 25 days holiday, and private medical insurance.
- Why this job: Perfect for graduates seeking experience in a supportive environment with growth opportunities.
- Qualifications: Strong customer service skills and excellent communication abilities are essential.
- Other info: Flexible hours with overtime pay and a commitment to diversity and inclusion.
The predicted salary is between 22400 - 28000 £ per year.
Client Support Administrator | St Albans | Up to £28k
We are recruiting for a Client Support Administrator to join a successful and growing company based in St Albans. Our client is one of the leading players in their field and are recognised for their high levels of customer service. They\’re a friendly, sociable company with a relaxed yet professional atmosphere!
This is a fantastic opportunity for a graduate looking to build on experience, or perhaps you are looking for that next step in your customer service focused career?
What’s in it for you?
Salary: Up to £28k depending on experience
Hours: Mon-Fri 9am – 5.30pm (1 Saturday in 4, for 4 hours per day, overtime paid) Hybrid working available once trained, 3 days in the office, 2 days WFH
Generous bonus scheme after 6 months – up to 30% of salary!
25 days holiday (increasing to 30 after 2 years)
Contributory pension scheme
Life insurance benefit (4 x salary)
Enhanced parental leave.
Private medical insurance
Discounts scheme for gym membership, travel and cinema
Free parking
Key responsibilities for the Client Support Administrator:
- Assessing new account applications and ensuring that minimum standards of ID and address verification have been achieved
- Respond to client emails in a timely and professional manner and deal with client queries over telephone, live chat, and letter
- The detection and prevention of fraudulent applications/activity
- Reviewing documentation in order to assess appropriate affordability limits
- Processing of payments to ensure clients receive their funds in a timely fashion
- Analysing credit requests, authorising appropriate limits and contacting/ chasing debtors
- Daily administration duties
For this Client Support Administrator role the employer is looking for:
- Excellent customer service skills are essential!
- A professional and confident telephone manner
- Ability to build good relationships with clients and colleagues
- A good multi-tasker
- A great communicator – both written and verbal
- Has an enquiring mind-set, comfortable asking questions and dealing with a wide range of queries
Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.
Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.
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Client Support Administrator | St Albans | Up to £28k employer: Red Door Recruitment
Contact Detail:
Red Door Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Administrator | St Albans | Up to £28k
✨Tip Number 1
Familiarise yourself with the company’s values and customer service approach. Since they pride themselves on high levels of customer service, demonstrating your understanding of their ethos during any interactions can set you apart.
✨Tip Number 2
Prepare to showcase your communication skills. As a Client Support Administrator, you'll need to handle various client queries, so practice articulating your thoughts clearly and confidently, especially over the phone.
✨Tip Number 3
Research common challenges in client support roles and think about how you would address them. Being able to discuss potential solutions or strategies during your interview will demonstrate your proactive mindset.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and questions during the interview process.
We think you need these skills to ace Client Support Administrator | St Albans | Up to £28k
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. Use specific examples that demonstrate your ability to handle client queries and build relationships.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the Client Support Administrator role. Mention why you are interested in this position and how your skills align with the company's values and requirements.
Highlight Relevant Skills: In your application, emphasise your excellent communication skills, ability to multi-task, and any experience with fraud detection or financial processes, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Red Door Recruitment
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer service, be prepared to share specific examples of how you've successfully handled client queries in the past. Highlight your ability to remain calm under pressure and your commitment to providing excellent service.
✨Demonstrate Your Communication Skills
The employer is looking for a great communicator, so practice articulating your thoughts clearly. During the interview, ensure you listen actively and respond thoughtfully to questions, showcasing both your verbal and written communication abilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle various situations. Think of scenarios where you had to multi-task or resolve conflicts, and be ready to explain your thought process and the outcomes.
✨Research the Company Culture
Understanding the company's friendly and sociable atmosphere can help you fit in during the interview. Be ready to discuss why you would thrive in such an environment and how your values align with theirs.
