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For Companies At a Glance
- Tasks: Support clients by managing account applications and responding to queries via various channels.
- Company: Join a leading company in St Albans known for exceptional customer service and a friendly atmosphere.
- Benefits: Enjoy a salary up to £28k, hybrid working, generous bonuses, and 25 days holiday.
- Why this job: Perfect for graduates seeking experience in a supportive environment with great career progression.
- Qualifications: Strong customer service skills, professional phone manner, and excellent communication abilities required.
- Other info: Diversity and inclusion are core values; only shortlisted candidates will be contacted.
The predicted salary is between 24000 - 32000 £ per year.
Job Description
We are a recruiting for a Client Support Administrator to join a successful and growing company based in St Albans. Our client is one of the leading players in their field and are recognised for their high levels of customer service. They're a friendly, sociable company with a relaxed yet professional atmosphere!\\nThis is a fantastic opportunity for a graduate looking to build on experience, or perhaps you are looking for that next step in in your customer service focused career?\\nWhat’s in it for you?\\n * Salary: Up to £28k depending on experience\\n * Hours: Mon-Fri 9am – 5.30pm (1 Saturday in 4, for 4 hours per day, overtime paid) Hybrid working available once trained, 3 days in the office , 2 days WFH\\n * Generous bonus scheme after 6 months – up to 30% of salary!\\n * 25 days holiday (increasing to 30 after 2 years)\\n * Contributory pension scheme\\n * Life insurance benefit (4 x salary)\\n * Enhanced parental leave.\\n * Private medical insurance\\n * Discounts scheme for gym membership, travel and cinema\\n * Free parking\\nKey responsibilities for the Client Support Administrator:\\n * Assessing new account applications and ensuring that minimum standards of ID and address verification have been achieved\\n * Respond to client emails in a timely and professional manner and deal with client queries over telephone, live chat, and letter\\n * The detection and prevention of fraudulent applications/activity\\n * Reviewing documentation in order to assess appropriate affordability limits\\n * Processing of payments to ensure clients receive their funds in a timely fashion\\n * Analysing credit requests, authorising appropriate limits and contacting/ chasing debtors\\n * Daily administration duties\\nFor this Client Support Administrator role the employer is looking for:\\n * Excellent customer service skills are essential!\\n * A professional and confident telephone manner\\n * Ability to build good relationships with clients and colleagues\\n * A good multi-tasker\\n * A great communicator – both written and verbal\\n * Attention to detail\\n * Has an enquiring mind-set, comfortable asking questions and dealing with a wide range of queries\\nRed Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
Full details available on our website.\\nPlease note due to the number of applications we often receive; only shortlisted applicants will be contacted
Client Support Administrator employer: Red Door Recruitment
Contact Detail:
Red Door Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Administrator
✨Tip Number 1
Familiarise yourself with the company’s values and customer service approach. Understanding their commitment to high levels of customer service will help you align your responses during interviews and demonstrate that you’re a good fit for their culture.
✨Tip Number 2
Prepare to discuss specific examples from your past experiences where you’ve successfully handled customer queries or resolved issues. This will showcase your excellent customer service skills and ability to build relationships, which are crucial for this role.
✨Tip Number 3
Brush up on your communication skills, both verbal and written. Since the role involves responding to client emails and handling phone calls, being articulate and professional in your communication will set you apart from other candidates.
✨Tip Number 4
Demonstrate your attention to detail by preparing questions about the role and the company. This shows your genuine interest and helps you stand out as someone who is thorough and engaged, which is essential for a Client Support Administrator.
We think you need these skills to ace Client Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. Use specific examples that demonstrate your ability to handle client queries and build relationships.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you are interested in the Client Support Administrator position and how your skills align with their requirements.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application is well-written and free of errors. Use clear and concise language to convey your points effectively.
Highlight Attention to Detail: In your application, provide examples that showcase your attention to detail. This could include experiences where you successfully managed multiple tasks or identified discrepancies in documentation.
How to prepare for a job interview at Red Door Recruitment
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service skills, prepare examples from your past experiences where you successfully handled client queries or resolved issues. This will demonstrate your capability to meet their high standards.
✨Demonstrate Your Communication Skills
Practice articulating your thoughts clearly and confidently. The employer values a professional telephone manner and great written communication, so consider doing mock interviews to refine your delivery.
✨Highlight Your Attention to Detail
Given the responsibilities involve assessing documentation and processing payments, be ready to discuss how you ensure accuracy in your work. Share specific instances where your attention to detail made a difference.
✨Prepare Questions About the Role
Having an enquiring mindset is crucial for this position. Prepare thoughtful questions about the company culture, team dynamics, and the tools you'll be using. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
