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- Tasks: Support clients through emails, calls, and live chat while managing account applications.
- Company: Join a leading company in St Albans known for exceptional customer service and a friendly atmosphere.
- Benefits: Enjoy a salary up to £28k, hybrid working, generous bonuses, and 25+ days holiday.
- Why this job: Perfect for graduates seeking experience in a supportive, sociable environment with growth opportunities.
- Qualifications: Must have excellent customer service skills, a professional phone manner, and strong communication abilities.
- Other info: Hybrid work after training, with perks like gym discounts and private medical insurance.
The predicted salary is between 21600 - 28800 £ per year.
We are a recruiting for a Client Support Administrator to join a successful and growing company based in St Albans. Our client is one of the leading players in their field and are recognised for their high levels of customer service. They\’re a friendly, sociable company with a relaxed yet professional atmosphere! This is a fantastic opportunity for a graduate looking to build on experience, or perhaps you are looking for that next step in in your customer service focused career? What’s in it for you? * Salary: Up to £28k depending on experience * Hours: Mon-Fri 9am – 5.30pm (1 Saturday in 4, for 4 hours per day, overtime paid) Hybrid working available once trained, 3 days in the office , 2 days WFH * Generous bonus scheme after 6 months – up to 30% of salary! * 25 days holiday (increasing to 30 after 2 years) * Contributory pension scheme * Life insurance benefit (4 x salary) * Enhanced parental leave. * Private medical insurance * Discounts scheme for gym membership, travel and cinema * Free parking Key responsibilities for the Client Support Administrator: * Assessing new account applications and ensuring that minimum standards of ID and address verification have been achieved * Respond to client emails in a timely and professional manner and deal with client queries over telephone, live chat, and letter * The detection and prevention of fraudulent applications/activity * Reviewing documentation in order to assess appropriate affordability limits * Processing of payments to ensure clients receive their funds in a timely fashion * Analysing credit requests, authorising appropriate limits and contacting/ chasing debtors * Daily administration duties For this Client Support Administrator role the employer is looking for: * Excellent customer service skills are essential! * A professional and confident telephone manner * Ability to build good relationships with clients and colleagues * A good multi-tasker * A great communicator – both written and verbal * Attention to detail * Has an enquiring mind-set, comfortable asking questions and dealing with a wide range of queries Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive; only shortlisted applicants will be contacted
Client Support Administrator employer: Red Door Recruitment
Contact Detail:
Red Door Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Administrator
✨Tip Number 1
Familiarise yourself with the company’s values and customer service approach. Since they pride themselves on high levels of customer service, demonstrating your understanding of their ethos during any interactions can set you apart.
✨Tip Number 2
Prepare to showcase your communication skills. As a Client Support Administrator, you'll need to interact with clients through various channels, so practice articulating your thoughts clearly and confidently in both verbal and written formats.
✨Tip Number 3
Highlight your ability to multitask effectively. The role involves daily administration duties alongside client interactions, so be ready to discuss examples from your past experiences where you successfully managed multiple tasks at once.
✨Tip Number 4
Showcase your attention to detail. Given the responsibilities around assessing applications and processing payments, be prepared to discuss how you ensure accuracy in your work and how this has positively impacted your previous roles.
We think you need these skills to ace Client Support Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Client Support Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service. Use bullet points for clarity and include specific examples of how you've demonstrated excellent customer service skills.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention why you are interested in this position and how your skills make you a great fit. Be sure to address any specific qualifications mentioned in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Client Support Administrator role.
How to prepare for a job interview at Red Door Recruitment
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service skills, prepare examples from your past experiences where you successfully handled client queries or resolved issues. This will demonstrate your ability to meet their high standards.
✨Practice Your Communication Style
Given the importance of a professional and confident telephone manner, practice speaking clearly and confidently. You might even want to do mock interviews with friends to refine your verbal communication.
✨Demonstrate Attention to Detail
The job involves reviewing documentation and processing payments, so be ready to discuss how you ensure accuracy in your work. Bring up specific instances where your attention to detail made a difference.
✨Prepare Questions to Ask
Having an enquiring mind-set is crucial for this role. Prepare thoughtful questions about the company culture, team dynamics, and the specifics of the role to show your genuine interest and engagement.
