At a Glance
- Tasks: Support the Sales Team by processing orders and handling customer enquiries.
- Company: Dynamic and rapidly growing business in Elstree, a leader in their field.
- Benefits: Salary of £28k, 23 days annual leave, free parking, and smart casual dress code.
- Other info: Fast-paced office role with opportunities for personal growth and development.
- Why this job: Join a successful team and enhance your customer service skills in a supportive environment.
- Qualifications: Previous customer service/admin experience and excellent communication skills required.
The predicted salary is between 26010 - 31790 £ per year.
Our client in Elstree, a very successful, dynamic, and rapidly growing business, are looking for a Sales Support Administrator to support the Sales Team.
They are leaders in their field, with core principals of putting customers' needs first which is what has helped them to grow into one of the UK's largest suppliers in their market.
The ideal candidate will be confident on the phone, will be organised, efficient and will have excellent customer service experience.
This is an office-based role
What's in it for you
- Salary: £28k
- Hours: Monday to Thursday 9:15am-5:30pm / Friday 9:15am-4pm
- 23 days annual leave + Bank Holidays
- Free parking
- Smart casual dress code
Key responsibilities
- Provide a strong supportive role to our Sales team by processing orders, being first point of call for incoming calls, dealing with enquiries, answering emails & maintaining our excellent customer service reputation.
- Contributing towards up selling and promoting the company's full range.
- Maintain the information on our database, add relevant communication notes to assist with logistics and sales.
- Contribute towards lead generation and business development, including making appointments/calls for the sales team & communicating with decision makers.
- Researching the development of new-build opportunities in the industry
- Responsible for lead generation and business development, including making appointments/calls for the sales team & communicating with decision makers.
- Following-up on any leads by telephone and email.
What the employer is looking for
- Previous customer service/admin experience is desirable
- Excellent communication skills, written and verbally
- Attention to detail and accuracy is key for this role
- Analytical, numerically astute, with strong problem-solving abilities
- IT literacy is a must - experience in Outlook, Word, Power Point, and Excel is essential
- Familiar working in a fast-paced environment is essential
Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
Full details available on our website.
Please note due to the number of applications we often receive; only shortlisted applicants will be contacted
Sales Support Administrator in Borehamwood employer: Red Door Recruitment
Join a long-established firm that values its employees and fosters a supportive work culture in the heart of St Albans or London. With competitive salaries, generous benefits including 25 days holiday, a robust pension scheme, and a vibrant social calendar, this is an excellent opportunity for personal and professional growth within a dynamic Tax Department. Enjoy the flexibility of hybrid working while being part of a team that prioritises collaboration and development.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Administrator in Borehamwood
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Red Door Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Red Door Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Support Administrator in Borehamwood
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Red Door Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Red Door Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Red Door Recruitment!
How to prepare for a job interview at Red Door Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
