At a Glance
- Tasks: Design and improve critical IT services while ensuring compliance and risk management.
- Company: Join a forward-thinking company that values innovation and collaboration.
- Benefits: Fully remote work, competitive pay, and opportunities for professional growth.
- Other info: Work in a dynamic environment with occasional travel for workshops.
- Why this job: Make a real impact on IT services and drive continuous improvement initiatives.
- Qualifications: Experience in Solution Architecture and IT Service Management with strong ITIL knowledge.
The predicted salary is between 63000 - 77000 £ per year.
- Solution Architect - IT Service Management
- UK Based | Fully Remote (Occasional Travel for Workshops)
- BPSS Check Required
- 5 Month Engagement | Inside IR35
We're seeking an experienced Solution Architect with a strong background in IT Service Management to support the design, governance, and continuous improvement of critical IT services.
Key Responsibilities
Support live services against SLAs, OLAs, and operational KPIs.
Govern technical changes, ensuring compliance and risk management.
Support incident, problem, change, and release management activities.
Identify and mitigate operational and service risks.
Collaborate with delivery teams, service functions, and third-party suppliers.
Maintain service architecture documentation and configuration management controls.
Drive service stability, resilience, and continuous improvement initiatives.
- Required Experience
- Proven experience in
- Solution Architecture and
- IT Service Management environments. Strong knowledge of
ITIL processes , including Incident, Problem, and Change Management.
Experience supporting complex live production systems.
Strong stakeholder management and communication skills.
Ability to manage service risks, issues, and escalations.
- ITIL Certification
- (Foundation or higher). Desirable
Experience working within multi-vendor environments. Knowledge of Service Now or similar ITSM platforms.
TPBN1_UKTJ
Solution Architect - IT Service Management employer: Red Commerce
As a leading employer in the IT Service Management sector, we offer a fully remote working environment that promotes flexibility and work-life balance, allowing you to thrive while contributing to critical IT services. Our collaborative culture encourages continuous learning and professional growth, with opportunities to engage in workshops and connect with diverse teams across the UK. Join us to be part of a dynamic team that values innovation and excellence in service delivery.
