Solution Architect - IT Service Management in Slough

Solution Architect - IT Service Management
UK Based | Fully Remote (Occasional Travel for Workshops)
BPSS Check Required
5 Month Engagement | InsideIR35
We're seeking an experienced Solution Architect with a strong background in IT Service Management to support the design, governance, and continuous improvement of critical IT services. Key Responsibilities
Support live services against SLAs, OLAs, and operational KPIs. Govern technical changes, ensuring compliance and risk management. Support incident, problem, change, and release management activities. Identify and mitigate operational and service risks. Collaborate with delivery teams, service functions, and third-party suppliers. Maintain service architecture documentation and configuration management controls. Drive service stability, resilience, and continuous improvement initiatives. Required Experience
Proven experience in
Solution Architecture
and
IT Service Management
environments. Strong knowledge of
ITIL processes , including Incident, Problem, and Change Management. Experience supporting complex live production systems. Strong stakeholder management and communication skills. Ability to manage service risks, issues, and escalations. ITIL Certification
(Foundation or higher). Desirable
Experience working within multi-vendor environments. Knowledge of ServiceNow or similar ITSM platforms.
TPBN1_UKTJ