the UKs Largest Dress Specialists! Along with a salary package of circa £30,000 per annum, we offer a range of benefits including: Uncapped overtime during peak season (August
May) A performance-related bonus scheme Generous staff discounts (20%) Regular company events 30 days annual leave, including Bank Holidays A focus on promoting & developing staff within the company, with a focus on career progression. Company trips Staff recognition and reward evenings Closure on Mothers/Fathers Day & during Christmas (unlike most other retailers) What youll be doing in this Retail Sales & Customer Service role at Red Carpet Ready:
Sales You must be a strong salesperson as you will be leading the team. You will be charismatic & fun with customers, delivering the WOW Red Carpet Ready experience that we are famous for. Be positively remembered by our customers
Red Carpet Ready is all about personality. Strong ability to communicate effectively, motivate your team, hit targets & advise staff of all company changes to products or processes. Customer Service/Operations This department is very task orientated - attention to detail and checkbacks across your team are critical. Ability to respond to queries calmly & confidently Must be dynamic in your approach to workload Shop Floor Management On your shift, you will be responsible for managing our retail premises, delivering sales and exceptional customer service & experience to over 500 customers on a busy weekend. Be an ambassador to providing first class service. You will be the initial Meet & Greet Host to our customers, so must be clear, comfortable and confident when addressing large groups. Training You will be key in helping recruit your retail team. Assist in staff development schemes, which take staff from being new recruits to fully-fledged sales staff through achieving set KPIs & milestones. Oversee & assess the training from your team to ensure consistency throughout Assist in creating development plans for existing staff to promote progression. What were looking for in this Retail Sales & Customer Service role: Youll work directly with customers at Red Carpet Ready, so you need a warm, memorable personality. Youll create a fun experience, deliver outstanding service, and encourage them to leave glowing reviews after finding their dream dress. You must be a confident and calm leader. You should be able to sell, lead, and train a retail sales team. You need to enjoy a fast-paced environment, stay energetic, work on your feet all day, and handle multiple appointments. Were looking for outgoing, high-performing people who love the brand and bring great ideas. You should feel confident joining photos and videos, and enjoy doing fun end-of-appointment interviews. Youll represent Red Carpet Ready with great style and a polished appearance that makes a strong first impression. A flexible, hardworking, can-do attitude is essential and will be recognised. You must be available to work evenings, weekends, and school holidays during our peak season (AugustMarch). This is a fantastic opportunity to join us! We are winners of UK Employer of the Year 2025, Most Inspiring Businesswoman 2025, Best Business 2022, Businessperson of the Year 2023, the Women in Business Awards & Prom Queen on Channel 5. We were also named as one of the UKs Top 100 fastest growing female-led companies in 2023. We are one of the best- paying companies in the Lincoln area and there are many opportunities for ongoing promotion.
If you are interested in this Retail Sales & Customer Service role, please click apply online and upload an updated copy of your CV along with a covering letter. The cover letter MUST include why you would be suitable to join our award-winning team, why you believe you are perfect for this job and what interest you about Red Carpet Ready! TPBN1_UKTJ
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales & Customer Service in Exeter
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Red Carpet Ready Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Red Carpet Ready Ltd!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Red Carpet Ready Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Red Carpet Ready Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Red Carpet Ready Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Red Carpet Ready Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
