At a Glance
- Tasks: Take food and beverage orders, ensuring a memorable experience for guests.
- Company: Join the vibrant team at The Old Government House Hotel.
- Benefits: Enjoy 20+ days holiday, service charge, discounts, and professional development.
- Other info: Engaging team events and recognition opportunities await you!
- Why this job: Be part of a luxury hotel and create unforgettable moments for guests.
- Qualifications: Previous experience in luxury dining and excellent customer service skills.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for a Waiter/Waitress to join our family. We are looking for someone who has excellent customer service skills, interpersonal skills, attention to detail and has previous experience in a similar role in a luxury hotel environment. This role will be reporting into the Restaurant Manager.
Location: The Old Government House Hotel
Employment type: full time
Working pattern: 5 days out of 7 days
Key Responsibilities
- Take food and beverage orders accurately, ensuring all requests are communicated clearly to the kitchen and bar staff.
- Be fully familiar with all menu items and products available to offer informed recommendations and answer guest questions.
- Ensure tables are cleaned, set up to the highest standards, and maintained throughout the service period.
- Engage with guests and provide attentive service, ensuring every experience is memorable.
- Maintain all food service areas to the highest level of cleanliness and hygiene in accordance with hotel standards.
What are we looking for?
- Ability to connect with guests and provide personalised service with a warm, professional attitude.
- A keen eye for detail to ensure high standards of service and presentation are consistently met.
- Collaborative and positive attitude, with the ability to work seamlessly within a team.
- Previous experience in a similar role within a luxury hotel or fine dining setting.
What's in it for you?
- Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 9 bank holidays.
- Excellent service charge added to your salary every month.
- Professional, award winning learning and development opportunities from day one.
- Fantastic recommend a friend and family bonus scheme worth up to £600.
- Enhanced paid maternity leave & paternity leave.
- 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
- Discounted accommodation rates at Red Carnation Hotels worldwide.
- Two paid volunteering days each year, because we care about our community.
- Access to immediate Employee Assistance Programme, because we care about our employees.
- Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
- Social and team building events per hotel.
- Free meals on duty.
- Complimentary uniform and dry‑cleaning services.
Equal Opportunity Employer
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Waiter employer: Red Carnation Hotels
Red Carnation Hotels is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With generous benefits such as a competitive holiday allowance, excellent service charge, and extensive learning opportunities, employees are encouraged to thrive in a supportive environment. Located in the prestigious Old Government House Hotel, team members enjoy unique perks like discounted accommodation rates and engaging social events, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Waiter
✨Tip Number 1
Get to know the hotel and its vibe before your interview. Familiarise yourself with the menu and the type of service they offer. This way, you can show off your knowledge and passion for the role when you chat with the hiring team.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to simulate real-life scenarios. This will help you feel more confident in showcasing your interpersonal skills during the interview.
✨Tip Number 3
Dress to impress! Since it’s a luxury hotel, make sure you look sharp and professional. First impressions matter, and showing that you understand the importance of presentation can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Waiter
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your excellent customer service skills in your application. We want to see how you connect with guests and create memorable experiences, so share any relevant stories or examples from your previous roles.
Be Detail-Oriented:Attention to detail is key in a luxury hotel environment. When writing your application, mention specific instances where your keen eye for detail made a difference in your service or presentation. This will show us you understand the high standards we uphold.
Team Player Vibes:We love a collaborative spirit! In your application, emphasise your ability to work seamlessly within a team. Share experiences where you’ve contributed positively to a team dynamic, as this is crucial for our restaurant environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our family at The Old Government House Hotel.
How to prepare for a job interview at Red Carnation Hotels
✨Know the Menu Inside Out
Familiarise yourself with the menu items and any special offerings. This will not only help you answer guest questions confidently but also show your enthusiasm for the role. Practice describing dishes and drinks as if you were recommending them to a guest.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you provided exceptional service. Think about times when you went above and beyond for a guest, as this will demonstrate your ability to create memorable experiences in a luxury setting.
✨Attention to Detail is Key
During the interview, highlight your keen eye for detail. Discuss how you ensure tables are set up perfectly and how you maintain cleanliness in service areas. You might even want to mention specific standards you've adhered to in past roles.
✨Engage with the Interviewer
Treat the interview like a conversation with a guest. Be warm and personable, showing your ability to connect with others. Ask questions about the hotel and its values, which will reflect your genuine interest in being part of their team.
