Night Porter

Night Porter

Full-Time 24000 - 36000 £ / year (est.) No home office possible
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Red Carnation Hotels

At a Glance

  • Tasks: Welcome guests, manage luggage, assist with transport and room service.
  • Company: Join Red Carnation Hotel Collection, a family-owned luxury hotelier with award-winning properties worldwide.
  • Benefits: Enjoy free meals, discounts, professional training, and a bonus scheme up to £600.
  • Why this job: Be part of an iconic 5-star hotel opening with stunning views and a vibrant culture.
  • Qualifications: Excellent customer service skills and previous experience in a luxury hotel environment required.
  • Other info: Work night shifts from 11pm to 7:30am, with a supportive team and recognition incentives.

The predicted salary is between 24000 - 36000 £ per year.

Brand New Opening in Edinburgh this April! Be part of something extraordinary! Join us for our iconic 5-star hotel opening of 100 Princes Street in Edinburgh, Scotland. We are looking for a Night Porter. This is a full-time role and will be reporting into the Night Manager.

Working pattern: 5 days on 2 days off / 11pm to 7:30am

We are looking for someone who has excellent customer service skills, interpersonal skills, attention to detail and has previous experience in a similar role in a luxury hotel environment.

As a Night Porter you will:

  • welcome the guests;
  • ensure their luggage is delivered correctly;
  • assist the concierge team and book taxis and other forms of transport;
  • answer general guest queries;
  • assist with Room Service orders and preparation of food and drinks.

What is in it for you?

  • Professional, award-winning training and development opportunities
  • Recommend friend and family bonus scheme worth up to £600
  • Free meals on duty
  • Discount of 30% off on food and 25% off on beverages in any Red Carnation Hotel outlets
  • Complimentary uniform and dry cleaning services
  • Holiday allowance increasing with length of service up to 25 days
  • Two paid volunteering days each year
  • Free access to Employee Assistance Programme
  • Hotel based recognition incentive (Employee of the month up to £200)
  • Discounted accommodation rates with The Red Carnation Hotel Collection & The Travel Corporation globally
  • Staff Appreciation Party and other Employee Recognition Events

Join us in this incredible opening and apply now!

Red Carnation Hotels

Contact Detail:

Red Carnation Hotels Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Night Porter

✨Tip Number 1

Familiarise yourself with the hotel and its unique features. Knowing about the history and the luxurious offerings of 100 Princes Street will help you engage confidently during interviews and show your genuine interest in the role.

✨Tip Number 2

Highlight your customer service experience in luxury settings. Be prepared to share specific examples of how you've gone above and beyond for guests, as this is crucial for a Night Porter role in a 5-star environment.

✨Tip Number 3

Network with current or former employees of Red Carnation Hotels. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.

✨Tip Number 4

Prepare questions to ask during your interview. Inquiring about the team dynamics, training opportunities, and the hotel's vision will demonstrate your enthusiasm and commitment to being part of their new opening.

We think you need these skills to ace Night Porter

Excellent Customer Service Skills
Interpersonal Skills
Attention to Detail
Experience in a Luxury Hotel Environment
Communication Skills
Problem-Solving Skills
Time Management
Ability to Work Night Shifts
Teamwork
Knowledge of Food and Beverage Service
Concierge Skills
Multitasking Abilities
Adaptability
Basic IT Skills for Booking Systems

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in luxury hotel environments. Emphasise skills like attention to detail and interpersonal abilities that align with the Night Porter position.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences that demonstrate your ability to welcome guests and handle their requests efficiently.

Highlight Relevant Skills: In your application, clearly outline your excellent customer service skills and any experience with room service or concierge tasks. Use examples to illustrate how you've successfully managed similar responsibilities in the past.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Night Porter role.

How to prepare for a job interview at Red Carnation Hotels

✨Showcase Your Customer Service Skills

As a Night Porter, excellent customer service is key. Be prepared to share specific examples from your previous roles where you went above and beyond for guests. This will demonstrate your commitment to providing a top-notch experience.

✨Demonstrate Attention to Detail

Attention to detail is crucial in a luxury hotel environment. During the interview, highlight instances where your keen eye for detail made a difference, whether it was in room preparation or guest interactions.

✨Familiarise Yourself with the Hotel

Research 100 Princes Street and its unique features before the interview. Being knowledgeable about the hotel's offerings and its history will show your genuine interest in the position and the establishment.

✨Prepare for Common Interview Questions

Anticipate questions related to handling guest complaints, working night shifts, and collaborating with other staff members. Practising your responses will help you feel more confident and articulate during the interview.

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