At a Glance
- Tasks: Lead the Maintenance department in a luxury hotel, ensuring top-notch facilities and guest satisfaction.
- Company: Join a prestigious hotel brand known for its exceptional service and vibrant culture.
- Benefits: Competitive salary, generous holiday allowance, free meals, and fantastic development opportunities.
- Other info: Enjoy fun social events, volunteering days, and discounts at our hotels and restaurants.
- Why this job: Make a real impact on guest experiences while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in maintenance management, strong technical knowledge, and excellent people skills.
The predicted salary is between 40500 - 49500 £ per year.
We are looking for an experienced and proactive Maintenance Manager to lead the day-to-day running of the Maintenance department within our luxury hotel. This is a key operational leadership role, responsible for ensuring the hotel's facilities, plant, and infrastructure are maintained to the highest standards, supporting exceptional guest satisfaction at all times. Reporting directly to the Property Manager, you will oversee preventative maintenance, compliance, refurbishment projects, energy efficiency, and the leadership and development of the engineering team.
Responsibilities
- Managing the day-to-day operation of the Maintenance department, ensuring high standards across all areas.
- Setting and communicating quality standards through SOPs, training, and service journeys.
- Leading and developing the engineering team, including rotas, appraisals, and training.
- Ensuring compliance with all statutory testing and Health & Safety legislation.
- Overseeing preventative maintenance programmes to minimise downtime and replacement costs.
- Managing response times to maintenance issues to ensure guest satisfaction.
- Acting as the main liaison with external contractors and technical service providers.
- Overseeing refurbishment projects across bedrooms, public areas, and plant rooms.
- Monitoring utility consumption and implementing energy-saving initiatives.
- Managing departmental budgets, forecasts, and cost control.
- Ensuring effective stock, spares, and equipment control.
- Conducting regular inspections of the building, plant, and workshop areas.
- Supporting emergency call-outs and rotating executive shifts as required.
- Maintaining immaculate workshop and plant areas at all times.
Qualifications
- Previous experience as a Maintenance Manager or Senior Engineer within a hotel or similar environment.
- Strong technical knowledge of building services, mechanical and electrical systems.
- In-depth understanding of statutory compliance and Health & Safety legislation.
- Proven leadership and people management skills.
- Excellent organisational and problem-solving abilities.
- Experience managing budgets, contractors, and refurbishment projects.
- Strong communication skills and a hands-on, proactive approach.
- Flexibility to support emergency call-outs and operational demands.
Benefits
- £45,000 OTE, plus other perks and benefits!
- Holiday allowance starting at 28 days and increasing with length of service to 36 days.
- Nutritious free meals on duty.
- Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
- Excellent development opportunities with 80% of our managers being home-grown.
- Two paid volunteering days each year, so we can give back to our communities.
- Access to the Employee Assistance Programme through our partners at Hospitality Action.
- Monthly tea parties and annual social events, including boat parties and festive events for your little ones.
- Complimentary quality uniform and dry-cleaning services.
- Vibrant hotel recognition events and hotel-based incentives, including Employee of the Month and Manager of the Quarter.
- Enhanced maternity pay of 13 weeks, fully paid.
- Enhanced paternity pay of 2 weeks, fully paid.
- £800 baby payment to support you and your baby with the essentials.
- Fantastic recommend a friend bonus scheme worth up to £600.
- Cross-departmental training available within your property, because we know you're a curious individual.
- 50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets.
- Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva, and South Africa!
Maintenance Manager employer: Red Carnation Hotels
Join our vibrant team as a Maintenance Manager in a luxury hotel where your expertise will directly contribute to exceptional guest satisfaction. We pride ourselves on a supportive work culture that fosters personal and professional growth, offering extensive training programmes and opportunities for career advancement. With generous benefits including a competitive salary, ample holiday allowance, and unique perks like discounted accommodation and social events, we ensure our employees feel valued and engaged in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Red Carnation Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Red Carnation Hotels
Don't be shy about reaching out to Red Carnation Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Maintenance Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Red Carnation Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Red Carnation Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
