At a Glance
- Tasks: Take and deliver room service orders while providing exceptional guest service.
- Company: Luxury hotel in High Street Kensington, part of the award-winning Red Carnation Hotel Collection.
- Benefits: Free meals, discounts, holiday allowance, and bonuses for recommending friends.
- Other info: Enjoy career growth opportunities and be part of a supportive team.
- Why this job: Join a prestigious hotel and enhance your customer service skills in a vibrant environment.
- Qualifications: Previous experience in luxury hospitality and excellent interpersonal skills.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Room Service Waiter. This is a full-time role and will be reporting into the Room Service Manager.
Working pattern: working 5 days per week with 2 days off / 7am – 3:30pm / 2pm – 10:30pm.
We are looking for someone who has excellent customer service skills, interpersonal skills, attention to detail and has previous experience in a similar role in a luxury hotel environment.
As a Room Service Waiter you will be responsible for:
- taking room service orders for our wonderful guests.
- delivering room service orders and providing 5 star exceptional service.
- making sure that all food service areas are maintained to the highest level of cleanliness and hygiene.
- being familiar with the a la carte menu, tasting menu and room service items.
- recommending dishes and drinks to guests.
What's in it for you?
- Recommend friend and family bonus scheme worth up to £600.
- Free meals on duty.
- Discount of 30% off on food and 25% off on beverages in any Red Carnation Hotel outlets.
- Complimentary uniform and dry-cleaning services.
- Holiday allowance increasing with length of service up to 25 days.
- Two paid volunteering days each year.
- Free access to Employee Assistance Programme.
- Hotel based recognition incentive (Employee of the month up to £200).
- Discounted accommodation rates with The Red Carnation Hotel Collection & The Travel Corporation globally.
- Staff Appreciation Annual Party and other Employee Recognition Events.
Join us in this incredible new opportunity and apply now!
Room Service in London employer: Red Carnation Hotels
Red Carnation Hotel Collection is an exceptional employer, offering a vibrant work culture in the heart of High Street Kensington, London. With a strong commitment to employee development, award-winning training programmes, and generous benefits such as free meals on duty and increasing holiday allowance, we ensure our team members thrive both personally and professionally. Join us at The Milestone Hotel & Residences, where you will be part of a family-owned business that values recognition and appreciation, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Room Service in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Red Carnation Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Red Carnation Hotels
Don't be shy about reaching out to Red Carnation Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Room Service in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Red Carnation Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Red Carnation Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
