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For Companies At a Glance
- Tasks: Deliver outstanding service and create memorable experiences for guests in a luxury hotel.
- Company: Join the award-winning Red Carnation Hotel Collection, known for excellence and sustainability.
- Benefits: Enjoy competitive pay, free meals, discounts, and professional development opportunities.
- Why this job: Be part of a passionate team in a stunning hotel with excellent career progression.
- Qualifications: Previous experience in guest services and strong communication skills required.
- Other info: Work in a prestigious hotel with a vibrant atmosphere and recognition events.
The predicted salary is between 28800 - 43200 ÂŁ per year.
The Front Office department is looking for a passionate Guest Services Agent to provide guests with outstanding service in this stunning hotel.
Working pattern: 5 days on 2 days off/ 40 hours per week.
We are looking for someone with previous hotel Guest Services Agent experience with excellent communication skills and strong attention to detail. This position has excellent progression opportunities and would be suited to someone with an enthusiastic personality in delivering excellent customer service.
As a Guest Services Agent you will be:
- Responding to enquiries in line with our mission statement: “no request is too large, no detail is too small”
- Provide warm and caring services to our guests
- Ensure that all arrival rooms are fully checked and prepared as per the guests’ preferences
- Act and represent Red Carnation Hotels according to its “passion for excellence” ethos
- Communicate and cooperate with hotel departments about regular guests, VIPs and their requirements
What’s in it for you?
- Professional, award winning training and development opportunities
- Recommend friend and family bonus scheme worth up to ÂŁ600
- Free meals on duty
- Discount of 30% off on food and 25% off on beverages in any Red Carnation Hotel outlets
- Complimentary uniform and dry cleaning services
- Holiday allowance increasing with length of service up to 25 days
- Two paid volunteering days each year
- Free access to Employee Assistance Programme
- Hotel based recognition incentive (Employee of the month up to ÂŁ200)
- Discounted accommodation rates with The Red Carnation Hotel Collection & The Travel Corporation globally
- Staff Appreciation Party and other Employee Recognition Events
If this sounds like the Guest Services Agent role for you then apply today and join one of the “Best Hotel Companies in the World”.
Guest Services Agent in London employer: Red Carnation Hotels
Contact Detail:
Red Carnation Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Agent in London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with its services, amenities, and unique features. This way, when you chat with the hiring team, you can show off your enthusiasm and knowledge about the place.
✨Tip Number 2
Practice your communication skills! Role-play common guest scenarios with a friend or family member. This will help you feel more confident and prepared to demonstrate your excellent customer service skills during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Guest Services Agent in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for guest services shine through! We want to see how much you care about providing outstanding service and making guests feel special.
Tailor Your Experience: Make sure to highlight your previous experience as a Guest Services Agent. Use specific examples that demonstrate your excellent communication skills and attention to detail, as these are key for us!
Align with Our Ethos: Familiarise yourself with our mission statement: 'no request is too large, no detail is too small'. Reflect this in your application by showcasing how you embody this ethos in your work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at our luxury hotel!
How to prepare for a job interview at Red Carnation Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research the hotel and its unique offerings. Familiarise yourself with the ethos of Red Carnation Hotels and their commitment to excellence. This will not only impress your interviewers but also help you align your answers with their values.
✨Showcase Your Customer Service Skills
As a Guest Services Agent, your ability to provide outstanding service is crucial. Prepare examples from your previous experience where you went above and beyond for a guest. Highlight your communication skills and attention to detail, as these are key traits they’re looking for.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations. Think about times when you dealt with difficult guests or resolved issues efficiently. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the hotel. This shows your genuine interest in the position and helps you understand if it’s the right fit for you. Consider asking about training opportunities or how the team collaborates to enhance guest experiences.
