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For Companies At a Glance
- Tasks: Lead the front office team and ensure exceptional guest experiences in a luxury hotel.
- Company: Join a prestigious 5-star hotel known for its award-winning service and culture.
- Benefits: Enjoy competitive pay, free meals, discounts, and professional development opportunities.
- Why this job: Be part of a family-owned hotel group that values innovation and employee growth.
- Qualifications: Experience in a similar role with strong communication and problem-solving skills.
- Other info: Work in a stunning location with excellent career progression and recognition events.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Duty Manager on a full-time role. Reporting directly into the Front Office Manager, this role focuses on front office and has some elements of food & beverage.
Working pattern: 40 hours per week / working 5 days on and 2 days off / shift work.
We are looking for someone who has previous experience in a similar role in a four or five star hotel, with excellent communication and organisational skills; a proven track record of problem solving while remaining calm. Someone flexible, innovative and adaptable.
As a Duty Manager you will:
- Work with the management team and Head of Departments across the hotel to support the efficient running of all departments.
- Demonstrate the ability to drive business and promote all the services.
- Have lobby presence to meet and greet guests with warmth and answering any queries they may have.
- Support the Front Office team with VIP guests.
What is in it for you?
- Professional, award winning training and development opportunities.
- Recommend friend and family bonus scheme worth up to £600.
- Free meals on duty.
- Discount of 30% off of food and 25% off of beverages in any Red Carnation Hotel outlets.
- Complimentary uniform and dry cleaning services.
- Holiday allowance increasing with length of service up to 25 days.
- Two paid volunteering days each year.
- Free access to Employee Assistance Programme.
- Hotel based recognition incentives (Employee of the month up to £200).
- Discounted accommodation rates with The Red Carnation Hotel Collection & The Travel Corporation globally.
- Staff Appreciation Party and other Employee Recognition Events.
Join us in this incredible new opportunity and apply now!
Duty Manager in London employer: Red Carnation Hotels
Contact Detail:
Red Carnation Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at luxury hotels. They might have insider info on openings or even put in a good word for you.
✨Tip Number 2
Show up in style! If you can, visit the hotel and introduce yourself to the team. A friendly face can make a lasting impression, and it shows you're genuinely interested in the role.
✨Tip Number 3
Prepare for the interview by brushing up on your problem-solving skills. Think of examples from your past experience where you handled tricky situations calmly and effectively – this is key for a Duty Manager!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Duty Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Duty Manager role. Highlight your previous experience in luxury hotels and showcase those excellent communication and organisational skills we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at the Egerton House Hotel. Mention your problem-solving abilities and how you stay calm under pressure.
Showcase Your Flexibility: We love candidates who are flexible and adaptable. In your application, give examples of how you've successfully navigated changes in a fast-paced environment, especially in front office or food & beverage settings.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this incredible opportunity with the Red Carnation Hotel Collection.
How to prepare for a job interview at Red Carnation Hotels
✨Know the Hotel Inside Out
Before your interview, make sure you research the Egerton House Hotel and the Red Carnation Hotel Collection. Familiarise yourself with their services, values, and recent awards. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Problem-Solving Skills
As a Duty Manager, you'll need to handle various situations calmly. Prepare examples from your previous experience where you successfully resolved issues, especially in high-pressure environments. This will demonstrate your ability to stay composed and effective.
✨Practice Your Communication Style
Excellent communication is key in this role. During the interview, practice clear and confident communication. You might even want to role-play greeting guests or handling queries to showcase your warm and professional approach.
✨Be Ready to Discuss Flexibility and Innovation
The hotel industry is ever-changing, so be prepared to discuss how you've adapted to changes in the past. Think of specific instances where you’ve been innovative in your approach to challenges, as this aligns perfectly with what they’re looking for in a candidate.