Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests, manage profiles, and ensure a memorable stay.
- Company: Join Red Carnation, a family-owned hotel group known for excellence.
- Benefits: Enjoy free meals, discounts, and up to 25 days holiday!
- Why this job: Be part of a prestigious hotel opening with a focus on sustainability and training.
- Qualifications: Customer service skills and luxury hotel experience are essential.
- Other info: Work in a stunning location with views of Edinburgh Castle!
The predicted salary is between 24000 - 36000 £ per year.
Guest Services Agent
- Brand New Opening in Edinburgh this April
Incredible benefits
Be part of something extra-ordinary! Join us for our iconic 5-star hotel opening of 100 Princes Street in Edinburgh, Scotland.
We are looking for a Guest Services Agent. This is a full-time role and will be reporting into the Guest Services Manager.
Working pattern : 5 days on and 2 days off / full time shift work
We are looking for someone who has excellent customer service skills, interpersonal skills, attention to detail and has previous experience in a similar role in a luxury hotel environment.
As a Guest Services Agent you will be responsible for communicating with the guests before and after their arrival. You will maintain the guest’s profile updated and action regularly to update guest’s preferences and needs. Upon arrival you will receive guests with warm welcome while using the guest’s name throughout their stay.
Red Carnation Hotel Collection is a family‑owned hotelier business with 18 stunning properties all over the world.
We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at the Cateys. We are proud in our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally.
100 Princes Street will be our first hotel in Scotland.
The original building and its iconic features will be respectfully renovated, transforming it into an exclusive retreat on Edinburgh’s most famous street. With uninterrupted views of Edinburgh Castle, 100 Princes Street will replicate the boutique atmosphere of its sister property, Hotel 41, the most-loved hotel in London and TripAdvisor’s number one hotel in the English capital for over ten years.
What is in it for you?
- Professional, award winning training and development opportunities
- Recommend friend and family bonus scheme worth up to £600
- Free meals on duty
- Discount of 30% off on food and 25% off on beverages in any Red Carnation Hotel outlets
- Complimentary uniform and dry cleaning services
- Holiday allowance increasing with length of service up to 25 days
- Two paid volunteering days each year
- Free access to Employee Assistance Programme
- Hotel based recognition incentive (Employee of the month up to £200)
- Discounted accommodation rates with The Red Carnation Hotel Collection & The Travel Corporation globally
- Staff Appreciation Party and other Employee Recognition Events
At a glance :
- 100 Princes Street is home to 25 guest rooms and five suites.
- The hotel’s two signature suites – The Archibald and The Isobel – boast direct views of Edinburgh Castle.
- The interiors of 100 Princes Street are inspired by Scottish explorers and their travels.
- Scottish artisan weaver, Araminta Campbell, was commissioned to create five bespoke tartans for the hotel, that adorn the walls of every bedroom and suite.
- A number of bedrooms enjoy stunning views across Princes Street Gardens towards Edinburgh Castle.
- All guest rooms are equipped with every mod‑con, including charging points for a variety of devices.
- The Wallace is our all‑day lounge, dining room, well‑stocked bar, library and tasting room, guests can dine on delicious hearty fare, made using the freshest local produce while sipping on a single malt or artisan gin, or relax and enjoy traditional afternoon tea while gazing at Edinburgh Castle.
Join us in this incredible opening and apply now!
We electronically scan and store a copy of your passport / visa and / or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.
#J-18808-Ljbffr
Guest Services Agent employer: Red Carnation Hotels
Contact Detail:
Red Carnation Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Agent
✨Tip Number 1
Familiarise yourself with the Red Carnation Hotel Collection and their values. Understanding their commitment to customer service and sustainability will help you align your responses during interviews and show that you're a great fit for their team.
✨Tip Number 2
Prepare to demonstrate your interpersonal skills through role-playing scenarios. Since the role involves welcoming guests and maintaining relationships, practice how you would handle various guest interactions to showcase your ability to provide exceptional service.
✨Tip Number 3
Research Edinburgh's local attractions and cultural highlights. Being knowledgeable about the area will not only impress your interviewers but also enable you to provide valuable recommendations to guests, enhancing their experience at the hotel.
✨Tip Number 4
Network with current or former employees of the Red Carnation Hotel Collection. Engaging with them can provide insider insights into the company culture and expectations, which can be incredibly beneficial during your application process.
We think you need these skills to ace Guest Services Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Guest Services Agent. Tailor your application to highlight relevant experience in customer service and luxury hotel environments.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous roles, particularly those related to guest services. Use bullet points to make it easy to read and focus on achievements that demonstrate your attention to detail and interpersonal skills.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the hotel. Mention specific aspects of the Red Carnation Hotel Collection that resonate with you, and explain how your skills align with their values and the expectations for the Guest Services Agent position.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role in guest services.
How to prepare for a job interview at Red Carnation Hotels
✨Showcase Your Customer Service Skills
As a Guest Services Agent, your ability to provide excellent customer service is crucial. Prepare examples from your previous experience where you went above and beyond for a guest or resolved a difficult situation effectively.
✨Know the Hotel and Its Offerings
Familiarise yourself with the hotel’s features, services, and the local area. Being knowledgeable about the hotel will not only impress the interviewers but also show your enthusiasm for the role and the brand.
✨Practice Personalised Interactions
Since you'll be using guests' names and preferences during their stay, practice how you would warmly welcome guests. Think of ways to make each interaction feel personal and memorable, as this is key in a luxury hotel environment.
✨Demonstrate Attention to Detail
Attention to detail is vital in this role. Be prepared to discuss how you ensure accuracy in maintaining guest profiles and preferences. You might want to share specific instances where your attention to detail made a positive impact.
