At a Glance
- Tasks: Ensure smooth hotel operations at night, providing top-notch service and guest care.
- Company: Join the award-winning Red Carnation Hotels, known for luxury and exceptional hospitality.
- Benefits: Earn £30,000 OTE, enjoy 28+ days holiday, free meals, and exciting perks!
- Other info: Flexible shifts, career growth opportunities, and fun social events await you!
- Why this job: Be part of a dynamic team delivering unforgettable guest experiences in a prestigious hotel.
- Qualifications: Previous hotel experience, excellent communication skills, and a passion for luxury service.
The predicted salary is between 28103 - 34348 £ per year.
Working throughout the night, you will play a vital role in ensuring the smooth operation of the hotel, providing outstanding service across both Reception and Food & Beverage while maintaining the highest standards of presentation, safety and guest care.
You will also occasionally support day shifts, providing flexibility across the department.
As a member of the Front Office team, our colleagues and guests expect an individual whose appearance, clothing and general demeanour reflect the high standards of Red Carnation Hotels.
You will bring confidence, professionalism and a positive attitude to your role, recognising that guest satisfaction through service and performance is of paramount importance.,
- Delivering a warm and professional welcome to all guests throughout the night.
- Completing guest check-ins and check-outs in line with company standards.
- Maintaining accurate guest profiles, guest histories and hotel records.
- Handling reservations and enquiries while helping to maximise occupancy and revenue.
- Being knowledgeable about hotel facilities, promotions, packages and experiences.
- Promoting sister hotels, restaurants and bars across the Red Carnation collection.
- Preparing and serving items from the night menu and early breakfast offering.
- Supporting Food & Beverage operations through stock replenishment and preparation for the following day.
- Completing Night Audit procedures and reconciling banking activities.
- Delivering room service orders efficiently and in line with hotel standards.
- Ensuring reception, lobby, pantry and public areas are presented to the highest standard.
- Conducting security checks, fire walks and maintaining a safe environment for guests and colleagues.
- Handling guest requests and escalating concerns appropriately.
- Maintaining accurate shift handovers and operational communication.
- Supporting sustainability initiatives and reducing waste and energy consumption within the department.
- We are seeking an enthusiastic and guest-focused Night Team Member to join our Front Office team on a full-time basis.
This is an exciting opportunity for an individual who enjoys delivering exceptional guest experiences and thrives in a varied, hands-on role., Previous Front Office experience within a 4 or 5-star hotel environment.
- Excellent written and verbal English communication skills.
- A genuine passion for luxury hospitality and guest service.
- A confident, personable and professional approach.
- The ability to work independently and use initiative during night shifts.
- Strong organisational skills and attention to detail.
- Experience working with hotel systems; Opera Cloud experience would be advantageous.
- Previous experience handling guest enquiries and reservations.
- A positive, enthusiastic and self-motivated attitude.
- Flexibility to work a variety of shifts as required by the business.
- A commitment to maintaining the high service standards associated with Red Carnation Hotels.
- A commitment to maintaining the high service standards associated with Red Carnation Hotels.
The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development.
We were named Best Employer at the 2025 Cateys and received the prestigious AA's Hotel Group of the Year award for 2024.
We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.
Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.
The Egerton House Hotel is a luxury five-star town house hotel with 28 bedrooms and suites.
The drawing room is where the fabulous range of Afternoon Teas are served, and the intimate bar is world famous for its Martini cocktails.
Located in one of London's most prestigious areas on a quiet tree-lined street in the heart of fashionable Knightsbridge, within walking distance of Harrod's and the V&A Museum the Egerton House Hotel is known for its Pet Afternoon Tea.
- London
- £30,000 OTE per annum, plus other exciting perks and benefits!Full time, £30,000 OTE per annum, plus other exciting perks and benefits!
- Holiday allowance starting at 28 days and increasing with length of service to 36 days.
- Nutritious free meals on duty.
- Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
- Excellent development opportunities with 80% of our managers being home-grown.
- Two paid volunteering days each year, so we can give back to our communities.
- Access to the Employee Assistance Programme through our partners at Hospitality Action.
- Monthly tea parties and annual social events, including boat parties and festive events for your little ones.
- Complimentary quality uniform and dry-cleaning services.
• What's in it for you later
- Enhanced maternity pay of 13 weeks, fully paid.
- Enhanced paternity pay of 2 weeks, fully paid.
- £800 baby payment to support you and your baby with the essentials.
- Fantastic recommend a friend bonus scheme worth up to £600.
- Cross-departmental training available within your property, because we know you're a curious individual.
- 50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets.
- Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva, and South Africa!
- #J-18808-Ljbffr
Night Team Member in City of Westminster employer: Red Carnation Hotels
Red Carnation Hotels is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. Located in the heart of London, our luxury hotel provides competitive benefits and opportunities for advancement within the hospitality industry, making it an ideal place for those passionate about delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Night Team Member in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Red Carnation Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Red Carnation Hotels
Don't be shy about reaching out to Red Carnation Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Team Member in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Red Carnation Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Red Carnation Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
