Responsibilities
- Leading, motivating, and developing the Front Office team
- Ensuring smooth and efficient daily operations at Reception
- Managing guest check-in and check-out procedures to hotel standards
- Overseeing guest accounts and administrative processes
- Handling guest queries and challenges with professionalism and care
- Driving service excellence and creating memorable guest experiences
We are seeking an enthusiastic and experienced Reception Manager to join our team on a full-time basis. The ideal candidate will have proven managerial experience within a hotel Front Office environment, exceptional communication skills, strong attention to detail, and a passion for delivering personalised, outstanding service., Previous experience as a Reception Manager or Senior Supervisor in a hotel or similar setting
Qualifications and Experience Requirements
- Exceptional communication and interpersonal skills
- Strong attention to detail and a proactive, solution-focused approach
- Inspirational leadership skills and a commitment to team development
- A genuine passion for delivering exceptional, personalised guest service
Join us in this incredible new opportunity! We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland.
The Lodge at Ashford Castle is sitting within the magnificent 350 acre estate of Ashford Castle, this property overlooks magical Lough Corrib. Originally built in 1865, The Lodge offers country house charm, fine dining in Wilde's Restaurant and an exceptional range of estate activities. One of Ireland's finest wedding destinations, pairing warm Irish hospitality with a modern appeal.
Benefits and Perks
- Professional, award winning training and development opportunities.
- Discounted accommodation rates with Red Carnation Hotel Collection.
- Annual Staff Appreciation Party and other Employee Recognition Events.
- Discounted rates with many local businesses and third party service providers (including Estate Activities).
- Heavily subsidised accommodation (subject to availability).
- Free meals on duty.
- Complimentary dry cleaning of business attire.
- Recommend friend and family bonus scheme.
- Two paid volunteering days each year.
- Holiday allowance increasing with length of service up to 25 days.
- Hotel based recognition incentives.
- Free access to Employee Assistance Programme.
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Reception Manager in Ashford employer: Red Carnation Hotels
The Red Carnation Hotel Collection is an exceptional employer, renowned for its commitment to employee development and a vibrant work culture. Located in the heart of Mayfair, our four-star boutique hotel offers a supportive environment with extensive training programmes, generous holiday allowances, and unique perks such as free meals on duty and discounted accommodation rates. Join us to be part of a team that values diversity, promotes from within, and celebrates your contributions through exciting recognition events.
