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- Tasks: Create unforgettable experiences for guests by planning their bespoke stays and sharing hotel info.
- Company: Join The Lodge at Ashford Castle, a stunning property with a rich history and modern charm.
- Benefits: Enjoy discounted accommodation, free meals, and generous holiday allowance as part of our team.
- Other info: Opportunities for professional growth and a fun, supportive work environment await you.
- Why this job: Be part of a dynamic team delivering exceptional guest service in a beautiful setting.
- Qualifications: Fluent English speaker with strong communication skills and a passion for hospitality.
The predicted salary is between 22000 - 26000 ÂŁ per year.
Responsibilities:
- Emailing guests prior to arrival to prepare a bespoke plan for their stay.
- Communicate hotel information to guests, to fully inform on all services and offerings available.
- Update Opera to reflect guest's plans.
- Keep up to date with hotel dining, Spa and so forth, this information will instil confidence with our guests in the services we offer.
- Communicate with all third party activity suppliers to have up to date information regarding activities and services they provide.
- Work closely with Reception and Reservations.
Qualifications and Requirements:
- Self‑motivated and standards‑driven, with the ability to thrive in a fast‑paced environment.
- A fluent English speaker who maintains high personal standards.
- Excellent communication and interpersonal skills.
- Strong organisational abilities with a talent for prioritising tasks effectively.
- A commitment to delivering quality guest service.
- A people‑oriented individual with the drive and potential to grow within our dynamic, service‑driven environment.
- Flexible, willing to work within the Rooms Division department when needed, including front‑of‑house and estate duties.
- Capable of handling high‑pressure situations and busy periods with composure.
- Knowledgeable about Forbes 5‑star standards.
- Using innovative, adaptable, and flexible in approach.
- Legally eligible to work in Ireland.
About the Property:
The Lodge at Ashford Castle is sitting within the magnificent 350 acre estate of Ashford Castle, this property overlooks magical Lough Corrib. Originally built in 1865, The Lodge offers country house charm, fine dining in Wilde's Restaurant and an exceptional range of estate activities. One of Ireland's finest wedding destinations, pairing warm Irish hospitality with a modern appeal. Professional, award‑winning training and development opportunities.
Benefits:
- Discounted accommodation rates with Red Carnation Hotel Collection.
- Annual Staff Appreciation Party and other Employee Recognition Events.
- Discounted rates with many local businesses and third‑party service providers (including Estate Activities).
- Heavily subsidised accommodation (subject to availability).
- Free meals on duty.
- Complimentary dry cleaning of business attire.
- Recommend friend and family bonus scheme.
- Two paid volunteering days each year.
- Holiday allowance increasing with length of service up to 25 days.
- Hotel based recognition incentives.
- Free access to Employee Assistance Programme.
Guest Experiences Administrator in Ashford employer: Red Carnation Hotels
Contact Detail:
Red Carnation Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experiences Administrator in Ashford
✨Tip Number 1
Get to know the company! Research The Lodge at Ashford Castle and understand its values, services, and what makes it unique. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insights into the company culture and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to guest experiences and service standards. We want to showcase your communication skills and ability to handle high-pressure situations effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind.
We think you need these skills to ace Guest Experiences Administrator in Ashford
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values at The Lodge.
Tailor Your Application: Make sure to customise your application for the Guest Experiences Administrator role. Highlight your relevant skills and experiences that match the job description, especially your communication and organisational abilities.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at The Lodge.
How to prepare for a job interview at Red Carnation Hotels
✨Know Your Guests
Before the interview, research what makes a great guest experience. Familiarise yourself with the services offered at The Lodge at Ashford Castle and think about how you can contribute to creating bespoke plans for guests. This will show your genuine interest in the role and the property.
✨Show Off Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with guests or colleagues in the past. This will demonstrate your interpersonal skills and ability to thrive in a fast-paced environment.
✨Be Organised and Prioritise
Think about how you manage multiple tasks and stay organised. During the interview, share specific strategies you use to prioritise your workload, especially in high-pressure situations. This will highlight your strong organisational abilities and commitment to delivering quality guest service.
✨Embrace Flexibility
The job requires a flexible approach, so be ready to discuss how you've adapted to changing circumstances in previous roles. Share examples of when you’ve stepped outside your usual responsibilities to help out, showing that you're a team player willing to support the wider Rooms Division department.