At a Glance
- Tasks: Assist guests with reservations and create lasting first impressions in a luxury hotel environment.
- Company: Join the prestigious Red Carnation Hotels team in London.
- Benefits: Competitive salary, generous holiday allowance, and discounts on food and accommodation.
- Other info: Enjoy professional development, team celebrations, and a supportive work culture.
- Why this job: Be the first point of contact for guests and make their stay unforgettable.
- Qualifications: Experience in hospitality, excellent communication skills, and attention to detail.
The predicted salary is between 26310 - 26310 £ per year.
We are currently seeking a confident and service-oriented Reservations Agent to join our prestigious five-star team. This full-time position is perfect for someone with exceptional communication skills, a keen eye for detail, and a genuine passion for delivering outstanding guest service. As the first point of contact for our guests, you will play a vital role in creating a lasting first impression while assisting with room bookings across our nine luxury properties located in London, Dorset, and Edinburgh.
Location: London, Victoria
Working pattern: 40 hours per week – Our office is open 7 days a week from 8 am to 9 pm. Team members work 5 days per week on a rotational basis, which will include weekends and bank holidays.
Salary: £26,310 annually + uncapped commission once probation has passed.
Key Responsibilities as a Reservations Agent:
- Answer incoming calls and assist with reservation requests, confirmations, cancellations, and general questions.
- Understand hotel promotions, pricing, and sales strategies to ensure we exceed guests’ expectations and achieve targets.
- Respond to email requests with enquiries about the hotel in a professional manner.
- Recommend food and beverage outlets when guests are booking.
- Update all reservations made in our booking system working with Opera Cloud.
- Participate with test calls which take place monthly (incentivised when achieving over 95%).
- Sell, process, enter and confirm room reservations.
- Handle guest concerns and feedback to help convert room reservations at each of our hotels.
- Check reservation reports, ensuring to double check any bookings made by yourself.
What Are We Looking For:
- Previous experience in a reservation, call centre, or front desk role within a hotel or hospitality environment.
- Exceptional communication skills and telephone manner.
- A warm, confident, and guest-focused attitude.
- High level of accuracy and attention to detail.
- Proficiency in Microsoft Office and hotel reservation systems (e.g., Opera, SynXis, or similar).
- Ability to multitask and prioritise in a fast‑paced setting.
- A team player who takes initiative and remains calm under pressure.
What's In It for You:
- Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays.
- Professional, award‑winning learning and development opportunities from day one.
- Recommend a friend and family bonus scheme worth up to £600.
- Enhanced paid maternity leave & paternity leave.
- 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
- Discounted accommodation rates at Red Carnation Hotels worldwide.
- Two paid volunteering days each year, because we care about our community.
- Access to immediate Employee Assistance Programme, because we care about our employees.
- Global Employee Appreciation Party, where we get to celebrate our incredible teams.
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Reservation Agent employer: Red Carnation Hotels Ltd.
Red Carnation Hotels is an exceptional employer, offering a vibrant work culture that prioritises outstanding guest service and employee well-being. Located in the heart of London, our prestigious five-star team provides extensive professional development opportunities, generous holiday allowances, and unique benefits such as discounted accommodation and a supportive Employee Assistance Programme. Join us to be part of a diverse and inclusive environment where your contributions are celebrated and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Reservation Agent
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Red Carnation Hotels Ltd.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Red Carnation Hotels Ltd.
Don't be shy about reaching out to Red Carnation Hotels Ltd. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservation Agent
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Red Carnation Hotels Ltd. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Red Carnation Hotels Ltd.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
