At a Glance
- Tasks: Create personalised experiences for guests at a luxury hotel in London.
- Company: Join the award-winning Red Carnation Hotel Collection.
- Benefits: Enjoy competitive salary, generous holiday allowance, and free meals on duty.
- Other info: Opportunities for growth, training, and fun social events await you!
- Why this job: Make memorable connections and bring your personality to guest experiences.
- Qualifications: Strong communication skills and a passion for hospitality are essential.
The predicted salary is between 32437 - 32437 £ per year.
Create thoughtful, personalised experiences at one of London’s most distinctive luxury boutique hotels.
What’s in it for you from day one:
- £32,436.80 OTE per annum, plus other exciting benefits and perks!
- Holiday allowance starting at 28 days and increasing with length of service to 36 days.
- Nutritious free meals on duty.
- Fantastic recommend a friend bonus scheme worth up to £600.
- Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
- Excellent development opportunities with 80% of our managers being home-grown.
- Two paid volunteering days each year, so we can give back to our communities.
- Access to the Employee Assistance Programme through our partners at Hospitality Action.
- Monthly tea parties and annual social events, including boat parties and festive events for your little ones.
What's in it for you later:
- Vibrant hotel recognition events and hotel-based incentives, including Employee of the Month and Manager of the Quarter.
- Enhanced maternity pay of 13 weeks, fully paid.
- Enhanced paternity pay of 2 weeks, fully paid.
- £800 baby payment to support you and your baby with the essentials.
- Cross-departmental training available within your property, because we know you're a curious individual.
- 50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets.
- Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva and South Africa!
We are looking for a warm and attentive Guest Experience Agent to join the Front Office team at Hotel 41. You will play an important part in creating the highly personalised, thoughtful service our guests remember long after they leave. From learning individual preferences and preparing arrivals to creating bespoke London itineraries, your attention to detail will help make every stay feel genuinely unique. This is an opportunity for someone who enjoys connecting with people, discovering what matters to each guest and bringing their own personality and local knowledge to Hotel 41.
Location: Hotel 41
Employment type: Full-time, permanent
Working pattern: To be discussed at interview
What you'll be doing:
- You will manage guest correspondence and administrative duties with care and professionalism, responding thoughtfully to enquiries with the attitude where no request is too large and no detail too small.
- You will create personalised itineraries that help guests discover London and beyond, using your curiosity and local knowledge to recommend memorable experiences.
- Ahead of each arrival, you will check rooms carefully and make sure individual preferences have been considered.
- By communicating closely with colleagues across the hotel about returning guests, VIPs and special requirements, you will help the whole team deliver seamless, generous and highly personalised hospitality.
- You will also support relevant projects and ad hoc tasks, contributing to the shared success of our hotel.
What we're looking for:
- You will bring excellent written and verbal communication skills, strong attention to detail and the ability to manage several priorities while maintaining a calm, thoughtful approach to guests.
- Previous experience in a luxury hotel environment is preferred, but just as important is a genuine passion for hospitality and for creating memorable experiences.
- We are looking for someone who enjoys working collaboratively, is curious about guests and their interests, takes pride in learning and sharing knowledge, and approaches both guests and colleagues with kindness, dignity and care.
About us:
The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA’s Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds. Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.
Hotel 41 is a prestigious Forbes Five Star boutique luxury hotel. This resident only hotel has 30 luxurious rooms and suites and a breathtaking Executive Lounge, discreet but full of atmosphere.
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Guest Experience Agent in London employer: Red Carnation Hotels Ltd.
Red Carnation Hotels is an exceptional employer, renowned for its commitment to employee development and workplace excellence, as evidenced by multiple awards including Best Employer at the 2025 Cateys. Located in the prestigious Mayfair area of London, our luxury hotel offers a vibrant work culture with numerous benefits such as generous holiday allowances, professional development opportunities, and a strong emphasis on community involvement. Join us to lead a talented pastry team in a supportive environment that values creativity, innovation, and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Agent in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Red Carnation Hotels Ltd.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Red Carnation Hotels Ltd.
Don't be shy about reaching out to Red Carnation Hotels Ltd. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Agent in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Red Carnation Hotels Ltd. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Red Carnation Hotels Ltd.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
