IT Operations Professional

RedBull UK is currently recruiting for a IT Operations Professional to be based in London, UK.

The subsidiary IT Operations Professional handles all local IT Operations in the UK market and is responsible for the day-to-day IT support of end-users and focuses to continuously work towards an improved end-user satisfaction, leveraging Red Bull’s IT service management processes as well as Red Bull’s overall IT guidelines. The person maintains an up-to-date and secure inventory of end-user’s devices and subsidiary/branch office IT equipment. Finally, the person supports local IT and/or business projects.

IT Support and Collaboration

• Ensures professional end-user IT onboarding (leveraging and contributing global standards).
• Organizes/provides day-to-day IT support (if valid: maximizes remote service desk use & output) as well as meeting/event support if requested by the business.
• Pushes for fast resolutions, includes remote functions (service owner, remote service desk).
• Ensures a professional and regular IT service communication towards end-users.
• Organizes and provides IT security trainings as well as useful end-user IT service trainings.
• Administrates local end-user account access and permission in relevant tools, required management and monitoring platforms (e.g. for Workplace, Network or IAM services)
• Supports local Infrastructure components in cooperation with second level support partners
• Communicates limitations, improvement or simplification ideas in current services, processes & tools effectively for a fast and qualified alignment among relevant IT peers (local, RSD, Area).
• Leverages Incident-, Request-, Problem-, Outage- and Change-Management processes for the stack of Red Bull’s (global, regional and local) IT services
• Stays up-to-date with emerging technologies, including generative AI, exploring their compliant application within IT services and end-user support according to global standards.

End-user Devices and Hardware

• Ensures an up-to-date and accurate IT asset inventory within Red Bull standards/tools.
• Coordinates end-user device roll out as well as device replacement cycles for client computing hardware incl. peripherals (e.g. screens, head-sets) and mobile devices.
• Ensures an equipment purchase process in-line with standards (e.g. vendors, part number).
• Manages printer life-cycle, local phone service and needed local IT service hardware/hosting.
• Coordinates the RMA process for client computing and/or backend-hardware components.
• Organizes needed IT facilities and Red Bull IT standards for subsidiary/branch offices.
• Manages local network infrastructure including events by considering global standards.

Local IT Project Coordination and Administration

• Ensures local project tasks deploying global IT services reach highest end-user satisfaction.
• Supports local IT and/or business projects, leading defined work-packages.
• Aligns local business needs and demands pro-actively with the IT Area Europe team (aiming to promote and push for global/regional instead of local IT solutions)
• Supports local Finance Manager in terms of IT budget planning and upcoming questions in case there is no IT Manager.
• Takes over assignments, leveraging global and area specific project management methods.
• Coordinates external vendors and partners (e.g. client hardware)

Day-to-day responsibilities

• People Management for 1 direct report
• Full ownership of all meeting room and event spaces ensuring innovation and excellence and ensuring HQ guidelines are met.
• Owner of all RBUK Employee onboarding (hardware and inductions)
• Ownership of AV tender process for external vendors and support partners
• Digital signage and content ownership delivering solutions and promoting a stable flow of RB-related content
• Aligning with HQ on all Windows client and MacBook topics and ensuring the UK market are introducing latest clients and best practice.
• Maintains UK iPhone/iPad fleet ensuring data is accurate and support processes/ guidelines are in place
• Purchasing for all Windows client/MacBook related topics. Consumables and larger project purchases
• Alignment with IT manager on all budget topics to ensure BP targets and budget control
• Support and maintenance of all IT network office infrastructure ensuring maximum uptime
• Owns IT Security topics ensuring a compliant and threat-free environment

• IT education or equivalent experience
• Proven AV specific skills – implementation and support of AV systems
• Experience with Digital signage topics and integration
• Prince Project management qualification or equivalent
• Some budget experience would be advantageous
• Strong communicator and relator, tact in dealing with end-users
• Solid knowhow in Win10, Mac, AD, Exchange, Networking and Security Services
• ITIL v3 experience
• Strong analytical and problem solve skills towards IT peers around the global
• Team-oriented, self-motivated personality, hands‑on and flexible personality

At Red Bull, we exist to give people wiiings. To achieve that, we recognise the value that comes from having a highly diverse workforce that has the freedom and responsibility to realise their ideas and seize opportunities. We make recruiting decisions based on experience, skills, potential and talent: everyone is welcome here.