At a Glance
- Tasks: Manage strategic customer accounts and enhance supply chain partnerships with key retailers.
- Company: Join the dynamic team at Red Bull UK, known for its innovative culture.
- Benefits: Competitive salary, diverse work environment, and opportunities for personal growth.
- Other info: Be part of a diverse workforce that values creativity and innovation.
- Why this job: Make a real impact in supply chain performance while collaborating with top retailers.
- Qualifications: Experience in customer collaboration and strong analytical skills required.
The predicted salary is between 50000 - 60000 £ per year.
Red Bull UK is currently recruiting for a Customer Collaboration Manager FTC 18 Months to be based in London, UK.
The Customer Collaboration Manager is responsible for managing strategic customer accounts and building strong supply chain partnerships with key retailers. Working closely with the Head of Customer Collaboration, this role will help develop the tools, processes and ways of working required to deliver best-in-class supply chain performance.
Using a broad range of internal and external data sources and platforms, the Customer Collaboration Manager will drive improvements across Service Levels, On-Shelf Availability (OSA), Forecast Accuracy and cost performance. The role requires close collaboration with internal and external stakeholders, acting as the voice of the customer within Red Bull and representing Red Bull's supply chain priorities to customers.
Team & Function
Play an active role in developing the standards, processes and culture of the team. Live and breathe the RB philosophies and be active in driving forward the customer collaboration function but also the wider operations team.
Customer Collaboration
- Lead the Customer Collaboration agenda with Red Bull’s key accounts, using the available data & platforms as a key foundation
- Plan and chair monthly customer meeting (e.g., 30-60-90/JSP)
- Analysing & improving forecast accuracy
- Collaborative Forecasting, Planning and Replenishment with customers – aligning demand between Red Bull and the Customer (base, promotions, events)
- Manage long term forecast and share knowledge and strategy with retailers to ensure this is reflected in the order management systems
On Shelf Availability
- Ensure adoption of best-in-class data & analytics tools to drive action (e.g., IRI On-shelf availability programme) at retailers
- Understand drivers of low on shelf availability and work with key stakeholders both internally and externally on solutions to fix the drivers
- Track OSA post solution implementation and share results with key stakeholders, improvements to be logged and shared, drops or no impact solutions to be reworked with group
- Continuous improvement of internal and external processes in order to maximise customer inbound service levels.
Promotions/Portfolio
- Interact with Sales and Finance teams, supply planning and external retailer teams to contribute analysis for portfolio optimization & seasonality planning
- Manage the forecast enrichment process at total volume and align volumes with Sales & demand planning.
- Schedule and run planning sessions with retailer to align forecasts, forecast phasing and buy in patterns
- Analyse key performance metrics throughout the event flagging any concerns or improvements to key stakeholders
- Work with retailers to ensure smooth exit of event and return to business as usual
- Analyse relationship between promotional activities, new products introductions and seasonal impact on product demand to achieve accurate forecast. Share findings and suggested changes with key stakeholders to maximise planning and performance for the next activity
Qualifications
- Experience working within a Customer Collaboration function.
- Proven supply chain experience within an FMCG environment.
- Strong analytical skills, with the ability to transform data into actionable insights.
- Customer-focused, service-oriented and highly detail-oriented.
- Excellent problem-solving skills with a pragmatic approach to decision making.
- Experience in statistical forecasting and demand planning.
- Ability to influence stakeholders and drive continuous improvement initiatives.
- Strong communication and relationship-building skills across internal and external stakeholder groups.
At Red Bull, we exist to give people wiiings. To achieve that, we recognise the value that comes from having a highly diverse workforce that has the freedom and responsibility to realise their ideas and seize opportunities. We make recruiting decisions based on experience, skills, potential and talent: everyone is welcome here.
Customer Collaboration Manager FTC 18 Months employer: Red Bull
Red Bull UK is an exceptional employer that fosters a dynamic and innovative work culture, encouraging employees to make a significant impact in the retail sector. With a strong focus on professional development, employees have access to growth opportunities and collaborative projects that enhance their skills in communication, negotiation, and data analysis. Located in a vibrant environment, Red Bull offers unique advantages such as a supportive team atmosphere and the chance to work with leading brands in the DIY and Apparel sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Collaboration Manager FTC 18 Months
✨Join Supply Chain Meetups
Get yourself out there by attending supply chain meetups and industry events. It's a great way to meet fellow professionals, learn about trends, and maybe even hear about job openings before they’re posted online.
✨Show Off Your Skills on LinkedIn
Don’t just sit back and wait for opportunities! Post insights or articles on LinkedIn about supply chain challenges or solutions you’re passionate about. This not only showcases your expertise but can catch the eye of recruiters looking for someone like you.
✨Engage with Supply Chain Communities
Dive into online communities related to supply chain operations like forums or groups on Reddit and LinkedIn. Engaging in discussions can help you network, get advice, and you might even stumble upon some hidden job opportunities.
✨Apply through Our Website
When you spot a position at Red Bull, make sure to apply through our website directly. It's often the quickest way to get your application in front of the right people and show that you’re genuinely interested in the role of Customer Collaboration Manager FTC 18 Months.
We think you need these skills to ace Customer Collaboration Manager FTC 18 Months
Some tips for your application 🫡
Show Your Supply Chain Savvy:Make sure to highlight your relevant experience in supply chain operations. Whether it’s managing logistics or coordinating with suppliers, we want to see examples of how you've navigated the complexities of the supply chain. Concrete achievements, like reducing costs or improving delivery times, will definitely catch our eye!
Quantify Your Impact:When listing your previous roles on your CV, go for numbers! Mention percentages or actual figures where possible—like how much you've improved efficiency or reduced waste. It's all about showing us the tangible impact you've made in your past positions in supply chain operations.
Tailor Your Cover Letter:In your cover letter, don’t just regurgitate your CV. Instead, connect your experiences specifically to the role at Red Bull. Share why you're passionate about supply chain operations and how this full-time role aligns with your career goals—I mean, who wouldn’t want to hear that!
Research and Reflect:Before you apply, take some time to research Red Bull and its supply chain operations. Reflect on how your skills and experiences can fit into their operations. Being able to discuss their challenges and how you can contribute to solving them in your application will really make you stand out!
How to prepare for a job interview at Red Bull
✨Know Your Basics in Supply Chain Management
Make sure you've got a solid grasp of key supply chain concepts like demand forecasting, inventory management, and logistics. We could be quizzed on these during technical rounds, so brush up on any software tools commonly used in the industry like SAP or Oracle. This knowledge will help us show we can hit the ground running!
✨Show Off Your Analytical Skills
Prepare to discuss real-world scenarios where you've used data analysis to solve supply chain challenges. If you've got experience with tools like Excel or Tableau, get ready to talk about how you've used these to optimise processes or improve efficiencies. Employers love seeing that we can turn data into actionable insights!
✨Highlight Your Teamwork and Project Management Skills
In a full-time role, collaboration is key. Think of examples where you've worked on cross-functional teams or managed projects. Sharing how you navigated challenges while working with diverse groups will show that we can thrive in a dynamic environment like at Red Bull.
✨Research Specific Challenges Faced by Red Bull
Look into any unique supply chain challenges Red Bull might be facing, whether it's sustainability, supplier relationships, or global disruptions. Being prepared to discuss these topics shows that we're not only informed but also genuinely interested in how we can contribute to their success. That’s a big plus in any interview!
