At a Glance
- Tasks: Provide technical support and resolve system issues for end users in a fast-paced environment.
- Company: Join the elite team at Red Bull Racing, where passion meets performance.
- Benefits: Enjoy a competitive salary, bonus scheme, private healthcare, and free daily food.
- Other info: Dynamic work environment with opportunities for growth and collaboration.
- Why this job: Make an impact behind the scenes in the thrilling world of motorsport.
- Qualifications: Strong knowledge of ERP systems and problem-solving skills; interest in motor racing is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Supporting excellence on and off the track, our business functions are the backbone of our success. Our talented teams ensure everything runs at peak efficiency in a fast-paced, high-performance environment. If you’re passionate, driven, and ready to make an impact behind the scenes of elite motorsport, we want to hear from you!
Purpose
The ERP Technical Support Analyst role is to provide day-to-day application and technical support for end users across the campus. The analyst will provide support, investigate and resolve system issues, perform system configuration changes and contribute to documentation, testing, upgrades and integrations.
Accountabilities
- Manage and resolve support tickets in line with agreed SLAs.
- Diagnose and resolve Epicor application errors, performance issues, data inconsistencies, and integration failures.
- Document processes and resolutions to known issues.
- Assist developers with testing enhancements and reported faults.
- Perform system configuration changes.
- Work collaboratively with internal teams to ensure the ERP solutions support operational and business goals.
Additional Accountabilities
- Maintain the security stance of the company and its IT systems, including the implementation and enforcement of controls as required.
- Support the company to meet FIA regulation and compliance.
- Work to meet the objectives agreed within the performance review.
- Other tasks arising that may be reasonably required.
Essential Competencies
- Strong knowledge of ERP systems, particularly Epicor ERP, and understanding of engineering architecture.
- Experience in a manufacturing environment and an interest in motor racing.
- Strong analytical, problem-solving, and organisational skills.
- Willingness to learn, contribute, and commit within a fast-paced and dynamic environment.
Want to be part of the team that keeps things running behind the scenes at Red Bull Racing? Join our Support Functions and you’ll get more than just a competitive salary; you will also get access to our brilliant benefits offering including:
- Bonus scheme
- Private healthcare
- A pension scheme
- On-site gym
- Free daily food allowance
- And many more!
Sound good? Come be part of something special. Let’s make great things happen—together.
Technical Support Analyst in Milton Keynes employer: Red Bull Racing & Red Bull Technology
At Red Bull Racing, we pride ourselves on being an exceptional employer, offering a dynamic work culture that thrives on passion and innovation. As a Technical Support Analyst, you'll not only enjoy competitive salaries and a comprehensive benefits package, including private healthcare and a bonus scheme, but also the unique opportunity to contribute to the thrilling world of elite motorsport. With a focus on employee growth and collaboration, we ensure that our team members are supported in their professional development while enjoying a vibrant workplace atmosphere.
Contact Details:
Red Bull Racing & Red Bull Technology Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Analyst in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or industry events. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your ERP knowledge, especially Epicor. We want to see your passion for tech support and how you can solve problems on the fly!
✨Tip Number 3
Showcase your analytical skills during interviews. Bring examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals ready to make an impact!
We think you need these skills to ace Technical Support Analyst in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Support Analyst role. Highlight your knowledge of ERP systems, especially Epicor, and any relevant experience in a manufacturing or motorsport environment.
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for motorsport and how your problem-solving skills can contribute to our team. Be genuine and let your enthusiasm shine through—this is your chance to make a personal connection!
Showcase Your Technical Skills:In your application, don’t forget to mention specific technical skills related to diagnosing and resolving application errors. We want to see how you can tackle challenges head-on and support our operational goals.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team at Red Bull Racing!
How to prepare for a job interview at Red Bull Racing & Red Bull Technology
✨Know Your ERP Systems
Make sure you brush up on your knowledge of ERP systems, especially Epicor. Be ready to discuss how you've used these systems in the past and any specific challenges you've faced. This will show your passion and understanding of the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved technical issues in previous roles. Think about specific scenarios where you turned a problem into a solution, as this is key for a Technical Support Analyst.
✨Understand the Motorsport Environment
Familiarise yourself with the motorsport industry and the specific challenges it faces. Showing that you have a genuine interest in motor racing can set you apart from other candidates and demonstrate your commitment to the role.
✨Collaborate and Communicate
Be ready to discuss how you work with internal teams to achieve common goals. Highlight your communication skills and your ability to collaborate effectively, as this is crucial in a fast-paced environment like motorsport.
