At a Glance
- Tasks: Provide technical support and resolve system issues for end users in a fast-paced environment.
- Company: Join the elite team at Red Bull Racing, where passion meets performance.
- Benefits: Enjoy a competitive salary, bonus scheme, private healthcare, and free daily food.
- Other info: Dynamic work environment with opportunities for growth and learning.
- Why this job: Make an impact behind the scenes in the thrilling world of motorsport.
- Qualifications: Strong knowledge of ERP systems, especially Epicor, and a passion for motor racing.
The predicted salary is between 30000 - 40000 £ per year.
Supporting excellence on and off the track, our business functions are the backbone of our success. Our talented teams ensure everything runs at peak efficiency in a fast-paced, high-performance environment. If you’re passionate, driven, and ready to make an impact behind the scenes of elite motorsport, we want to hear from you!
Purpose: The ERP Technical Support Analyst role is to provide day-to-day application and technical support for end users across the campus. The analyst will provide support, investigate and resolve system issues, perform system configuration changes and contribute to documentation, testing, upgrades and integrations.
Accountabilities:
- Manage and resolve support tickets in line with agreed SLAs.
- Diagnose and resolve Epicor application errors, performance issues, data inconsistencies, and integration failures.
- Document processes and resolutions to known issues.
- Assist developers with testing enhancements and reported faults.
- Perform system configuration changes.
- Work collaboratively with internal teams to ensure the ERP solutions support operational and business goals.
Additional Accountabilities:
- Maintain the security stance of the company and its IT systems, including the implementation and enforcement of controls as required.
- Support the company to meet FIA regulation and compliance.
- Work to meet the objectives agreed within the performance review.
- Other tasks arising that may be reasonably required.
Essential Competencies:
- Strong knowledge of ERP systems, particularly Epicor ERP, and understanding of engineering architecture.
- Experience in a manufacturing environment and an interest in motor racing.
- Strong analytical, problem-solving, and organisational skills.
- Willingness to learn, contribute, and commit within a fast-paced and dynamic environment.
Want to be part of the team that keeps things running behind the scenes at Red Bull Racing? Join our Support Functions and you’ll get more than just a competitive salary; you will also get access to our brilliant benefits offering including:
- Bonus scheme
- Private healthcare
- A pension scheme
- On-site gym
- Free daily food allowance
- And many more!
Sound good? Come be part of something special. Let’s make great things happen—together.
Technical Support Analyst employer: Red Bull Powertrains
At Red Bull Racing, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on passion and innovation in the heart of elite motorsport. As a Technical Support Analyst, you'll enjoy a competitive salary alongside fantastic benefits such as private healthcare, a bonus scheme, and access to an on-site gym, all while contributing to a team that values collaboration and personal growth in a fast-paced environment. Join us and be part of a dynamic team dedicated to excellence both on and off the track.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Red Bull Racing. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by diving deep into ERP systems, particularly Epicor. Brush up on your problem-solving skills and be ready to showcase how you can tackle real-world issues they face.
✨Tip Number 3
Show your passion for motorsport! Whether it's through your hobbies or previous work experience, let them know why you're excited about being part of the team that supports elite motorsport.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Technical Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Analyst role. Highlight your experience with ERP systems, especially Epicor, and any relevant skills that match the job description. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for motorsport and how your background aligns with our needs. Be genuine and let us know why you’re excited about the opportunity to support excellence behind the scenes.
Showcase Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've diagnosed and resolved technical issues in the past. We love seeing analytical minds at work, so give us a glimpse of your problem-solving prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Red Bull Powertrains
✨Know Your ERP Systems
Make sure you brush up on your knowledge of ERP systems, especially Epicor. Be ready to discuss how you've used these systems in the past and any specific challenges you've faced. This will show your potential employer that you're not just familiar with the software but can also troubleshoot effectively.
✨Show Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved technical issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical skills and ability to work under pressure, which is crucial in a fast-paced environment.
✨Understand the Company Culture
Research Red Bull Racing and their approach to motorsport. Understanding their values and how they operate will allow you to tailor your responses during the interview. Show your passion for motorsport and how you can contribute to their success behind the scenes.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the types of projects you'll be working on, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
