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- Tasks: Capture and process customer orders, ensuring timely dispatch and resolving discrepancies.
- Company: Join a dynamic team at a leading FMCG company with a focus on customer service.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Experience in customer service and SAP is a plus; strong analytical skills are essential.
- Other info: Embrace a culture of continuous improvement and collaboration.
The predicted salary is between 30000 - 40000 £ per year.
Areas that play to your strengths. All the responsibilities we will trust you with:
- Capture order data from Finished Goods customers, processing through SAP from order creation to dispatch.
- Management and resolution of post-invoice discrepancies, such as damages or shortages.
- Ensure all orders are dispatched On Time and In Full (OTIF) via 3rd-Party Logistics (3PL) provider.
- Identify and implement process efficiencies throughout the order.
- Manage the day-to-day running of the customer services desk, dealing with all logistical queries in a timely and professional manner.
- Responsibility for a specific set of customer accounts, managing their day-to-day order requirements and wider customer relationship.
- Manage communication with internal/external stakeholders, ensuring prompt and effective query resolution.
- Manage out-of-stocks (OOS) at an order-line level.
- Represent the customer service team within the business through quality customer service and logistical support and knowledge.
- Build effective relationships with key Sales & Finance stakeholders.
- Support the preparation of 3PL reviews by sharing feedback of key customer issues.
- Partner with Finance, Sales & Headquarters stakeholders to deliver Red Bull's month-end close procedures for the order-to-cash workstream.
- General administration and support to cover for other team member roles when necessary.
- Support in streamlining and creation of effective department and business processes.
- Challenge existing ways of working, employing a continuous improvement mindset.
- Complete system health checks on a daily, weekly & monthly basis.
Qualifications:
- Previous experience in an FMCG Customer Service role, with experience of order capture / placement via SAP.
- 3rd-Party Logistics experience: day-to-day operational topics, communication and feedback.
- Service-orientated, track record of managing and improving KPI's.
- Strong analytical skills, with an interest in continuous improvement.
- Ability and confidence to challenge existing ways of working.
- Travel 0-10%.
Customer Service Specialist in City of Westminster employer: Red Bull Company Limited
Contact Detail:
Red Bull Company Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and logistics. Think about your past experiences and how they relate to the responsibilities listed in the job description. We want you to shine!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss how you've managed discrepancies or improved processes in previous roles. This will demonstrate your analytical mindset and service-oriented approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Customer Service Specialist in City of Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in FMCG customer service and SAP order processing. We want to see how your skills match the responsibilities listed in the job description!
Show Off Your Problem-Solving Skills: Since you'll be managing post-invoice discrepancies and logistical queries, share examples of how you've tackled similar challenges in the past. We love a good story about overcoming obstacles!
Highlight Your Team Spirit: We value collaboration, so mention any experiences where you’ve worked closely with sales, finance, or logistics teams. Show us how you can build effective relationships and contribute to a positive team environment.
Keep It Professional Yet Personal: While we appreciate professionalism, don’t hesitate to let your personality shine through. A friendly tone can make your application stand out, so feel free to express your enthusiasm for the role and our company!
How to prepare for a job interview at Red Bull Company Limited
✨Know Your SAP Inside Out
Since the role involves processing orders through SAP, make sure you brush up on your SAP knowledge. Be ready to discuss your previous experiences with order capture and placement, and think of specific examples where you successfully navigated challenges using the system.
✨Showcase Your Customer Service Skills
This position is all about managing customer relationships and resolving queries. Prepare to share stories that highlight your service-oriented mindset and how you've improved KPIs in past roles. Think about times when you turned a dissatisfied customer into a happy one!
✨Demonstrate Your Analytical Mindset
With a focus on continuous improvement, be prepared to discuss how you've identified inefficiencies in processes before. Bring examples of how you’ve used data to drive decisions or improvements in your previous roles, especially in an FMCG context.
✨Build Rapport with Stakeholders
The job requires effective communication with various stakeholders. Practice how you would approach building relationships with Sales and Finance teams. Think of ways to demonstrate your ability to manage communications and resolve issues promptly, as this will be key in your role.