At a Glance
- Tasks: Support Duty Managers with operational and administrative tasks in a dynamic media environment.
- Company: Red Bee Media broadcasts content globally, making it accessible for all audiences.
- Benefits: Enjoy remote work flexibility and the chance to be part of a diverse team.
- Other info: This role offers a 4-week rotating shift, including weekend support.
- Why this job: Join a passionate team making media accessible while developing valuable skills in a fast-paced setting.
- Qualifications: Strong communication, attention to detail, and basic media workflow knowledge are essential.
The predicted salary is between 24000 - 36000 £ per year.
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Red Bee Media Overview
At Red Bee Media, we prepare, manage, and broadcast content viewed by audiences across the globe. Each year, we deliver more than
Join our Team
Red Bee Media Overview
At Red Bee Media, we prepare, manage, and broadcast content viewed by audiences across the globe. Each year, we deliver more than 2.7 million hours of programming in over 60 languages to nearly 600 TV channels.
Our Access Services team plays a critical role in making content accessible. We provide subtitles for the Deaf and Hard-of-Hearing (closed captions), sign language interpretation, and audio description, supporting the regulatory needs of broadcasters and content owners worldwide.
We deliver:
- Over 230,000 hours of captioning annually — including more than 100,000 hours of live content
- More than 2,500 hours of sign language translation each year, including live news
- The largest volume of audio description services globally
We’re always excited to meet passionate people — and we hope that includes you.
Job Purpose
The Duty Manager Assistant will work on a rota, supporting Access Services Duty Managers with a variety of operational and administrative tasks. This includes managing media and scripts to support subtitling, audio description, and signing processes, ensuring delivery deadlines are consistently met.
You will also provide scheduling and compliance support during evenings and weekends when the Scheduling Team is unavailable.
Key Responsibilities
- Liaise with clients, productions, and media management to obtain media and scripts within agreed timelines.
- Prepare scripts to facilitate efficient subtitling processes and ensure quality standards.
- Ingest and manage media content for internal use.
- Manage schedule statuses and ensure timely updates.
- Respond promptly and clearly to queries from clients, internal teams, and freelancers.
- Support Duty Managers with day-to-day administrative activities.
- Conduct freelancer availability checks to ensure subtitling coverage.
- Action schedule changes and compliance queries outside Scheduling Team hours, including weekends.
- Coordinate subtitled content warnings as needed for compliance.
- Proven administrative experience, with accurate record-keeping.
- Excellent verbal and written communication skills.
- Exceptional attention to detail, with strong time management and organisational skills.
- Ability to work both independently and collaboratively within a fast-paced environment.
- Strong client-facing skills and confidence in managing external communication.
- Familiarity with media workflows, scheduling, or similar systems (training provided).
- Comfortable using Excel and learning new technologies.
- Basic understanding of programming/content output across major UK broadcasters is a plus.
Each 4-week rota includes one full weekend shift and one on-duty support weekend, planned in advance.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: United Kingdom (GB) || Manchester
Req ID: 770465
Seniority level
Seniority level
Not Applicable
Employment type
Employment type
Full-time
Job function
Job function
OtherIndustries
Telecommunications
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#J-18808-LjbffrAccess Services Duty Manager Assistant in Hatfield employer: Red Bee Media
At Red Bee Media, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture that values innovation and collaboration. As an Access Services Duty Manager Assistant, you'll enjoy the flexibility of remote work while contributing to meaningful projects that enhance accessibility in media. With opportunities for professional growth and a commitment to diversity, Red Bee Media is the perfect place for passionate individuals looking to make a difference in the broadcasting industry.
StudySmarter Expert Advice🤫
We think this is how you could land Access Services Duty Manager Assistant in Hatfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Red Bee Media. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Red Bee Media before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Access Services Duty Manager Assistant in Hatfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Red Bee Media:Your cover letter is your chance to shine! Tell us why you want to work at Red Bee Media specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Red Bee Media!
How to prepare for a job interview at Red Bee Media
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
