At a Glance
- Tasks: Manage a bike recycling store, oversee operations, and engage with volunteers and customers.
- Company: Recyke y'Bike, a charity dedicated to making cycling accessible and fun.
- Benefits: Competitive salary, generous holiday, staff discounts, and training support.
- Other info: Join a vibrant team and enjoy regular socials and bike rides.
- Why this job: Make a real impact in your community while working with bikes and passionate people.
- Qualifications: Experience in retail management, bike mechanics, and volunteer coordination.
The predicted salary is between 26586 - 32494 £ per year.
Recyke y'Bike is a bike recycling charity based in Byker and Chester-le-Street. We have just celebrated our 20th birthday and are going from strength to strength. At Recyke y'bike, we believe that bikes are a great way to address a range of social, economic and environmental issues (transport poverty, health inequalities, mental health, unemployment) as well as being really fun! With this belief and passion, we are committed to empowering more people to have access to a bike alongside the skills to keep it working. We do this by taking unwanted bikes and refurbishing them with a team of volunteers. The bikes are then either given to individuals who have been referred to us or sold in our retail stores. Alongside refurbishing bikes, we offer commercial servicing and repairs, and sales of new and second-hand bike parts and accessories. We run a huge range of outreach across the North East, such as Dr Bikes, workshops and training opportunities.
This role is a well-established store manager role for our main site and HQ - Byker. Based within the shop, the role will be hands-on, including on the tools, serving customers and line managing mechanics and volunteers across the site. It will also involve the coordination of outreach with the Charitable Operations Manager.
Role responsibilities:
- Oversee and manage retail, volunteer and charitable operations in Byker
- Oversee workshop working environment (cleanliness, H+S, layout, workflow planning)
- Set quality standards for repairs, builds and customer service
- Primary responsibility for regular inventory & stock control, merchandising and workshop stock
- Oversee customer experience & sales, adhering to targets and training staff in customer experience
- Plan and arrange staffing for outreach activities (supported by the Charitable Operations Manager)
- Volunteer management, support and engagement, acting as the contact and manager for volunteers in Byker (Supported with Volunteero software)
- Basic store maintenance and liaising with external contractors
- Business management, development & planning tasks (Supported by the senior leadership team)
- Training and development of staff (Supported with internal and external training providers and training budget)
- Manage digital communications via email, POS, social media messages and website contact forms
- Marketing and e-commerce in line with the organisation communication plan
- Financial and administrative tasks, cash handling and record keeping
- Drive positive culture across the organisation through positive engagement with all stakeholders
Person Spec:
- Previous experience of managing cycling retail and/or cycling charity delivery
- Previous experience of line managing staff members
- Previous experience of bike shop POS and workshop booking systems
- Cytech qualified or equivalent experience in bicycle mechanics
- Friendly, enthusiastic and customer-focused
- Organised, reliable and able to work independently
- Proven track record of effective stock and inventory management
- Experience of achieving and exceeding sales targets
- Confidence in communicating at all levels effectively to all stakeholders
- Confident with digital communications via email, social posts, blogs and in house apps
- Commitment to the charitable aims and objectives of Recyke y'Bike
- A commercial mindset with a passion for social impact
- Experience of charitable work particularly community outreach such as Dr Bike sessions, working with young people, and working with refugees
- Experience of managing, motivating and coordinating a team of volunteers
- Experience with Citrus Lime Marketing or ecommerce experience
- Experience of bicycle mechanics training
Details:
- Hours: 40
- Pay: £30-35k Depends on experience
- Pension: 5% employer contribution/ 4% employee contribution
- Holiday: 33 days including bank holidays
- Working pattern: Tuesday-Saturday (With occasional work outside of these to fulfil events and outreach)
- Staff discount: Trade price on all suppliers, 20% off our shop price for second hand items, bikes and parts.
Additional benefits:
- Regular staff socials and bike rides
- Full pay sick leave
- Support and budget for training and development
- The opportunity to make a real difference in your local community
Closing date for applications: Friday 11th September at 5pm
Store Manager in Newcastle upon Tyne employer: Recyke y’Bike
Recyke y'Bike is an exceptional employer that fosters a vibrant and inclusive work culture, where employees are empowered to make a meaningful impact in the community through bike recycling initiatives. Located in Byker, the role of Store Manager offers not only competitive pay and generous holiday allowances but also extensive training and development opportunities, ensuring that staff can grow both personally and professionally while enjoying regular team-building activities and a supportive environment. Join us in our mission to promote social and environmental change while working alongside passionate individuals who share a commitment to making cycling accessible for all.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Newcastle upon Tyne
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Recyke y’Bike, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Recyke y’Bike!
We think you need these skills to ace Store Manager in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Recyke y’Bike, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Recyke y’Bike and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Recyke y’Bike that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Recyke y’Bike
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
