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For Companies At a Glance
- Tasks: Oversee technical support and ensure smooth operations at customer sites.
- Company: Join Recycleye, a leader in AI-powered recycling technology.
- Benefits: Unlimited holiday, hybrid working, and pension contributions.
- Other info: Work in a fast-paced environment with opportunities for growth.
- Why this job: Make a real impact on environmental change while leading a dynamic team.
- Qualifications: 5-7 years in technical support or operations with people management experience.
The predicted salary is between 36000 - 60000 £ per year.
Location: London, E15 2HU
Reporting to: CEO
Line management: 2 Technical Support Engineers
About Recycleye
Recycleye uses AI-powered robotics to improve recycling performance and help build a circular economy. Our systems run on live industrial sites, where operational reliability, clear processes, and strong customer relationships are essential.
The Role
This role owns the operational performance of deployed Recycleye systems and the technical support function. You will ensure customers’ sites run reliably day-to-day, issues are resolved quickly, and support activities are well-planned, tracked, and continuously improved. The role is highly hands-on and customer-facing, with responsibility for supporting operations, incident management, site coordination, and process ownership, alongside line management of a small support team.
Key Responsibilities
- Operational System Oversight: Own daily operational health checks across customer sites using video, dashboards, and reports. Proactively identify risks, degradation, and recurring faults before they impact performance. Coordinate corrective actions with customers and on-site engineers.
- Incident & Issue Management: Lead resolution of live operational issues, from short interventions to complex, multi-day investigations. Track recurring issues and drive permanent fixes in collaboration with engineering and suppliers. Ensure root causes and corrective actions are clearly documented and followed through.
- Support Operations & Planning: Own Jira ticket lifecycle: prioritisation, tracking, closure, and reporting. Plan and coordinate site visits, including preparation, remote support, and post-visit follow-up. Plan and execute rolling software and hardware updates across customer sites.
- Team Leadership: Line manage and develop 2 Technical Support Engineers. Balance workload, remove blockers, and ensure consistent support quality. Train the team on updated processes, tools, and ways of working.
- Suppliers, Spares & Documentation: Manage spare parts usage, logistics, and re-ordering. Maintain operational and technical documentation and training materials. Coordinate Fanuc post-sales activities, including PPM planning, emergency support, and invoice validation.
Skills & Experience
- 5–7 years experience in operations, technical support, field service, or industrial environments.
- Strong operational mindset with the ability to prioritise, plan, and execute under pressure.
- Comfortable working with customers in live production settings.
- Experience with Microsoft Office Tools especially Excel.
- Comfort with software systems and ability to learn basic networking and Linux.
- People management experience.
Salary & Benefits:
- Pension contribution in line with UK auto-enrolment.
- Unlimited holiday, yes really.
- Hybrid working, 3 days in office, 2 remote.
- Opportunity to work on high-impact technology driving environmental change.
Technical Support Manager employer: Recycleye Limited
Contact Detail:
Recycleye Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand how Recycleye's AI-powered robotics work and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they do.
✨Tip Number 3
Show off your problem-solving skills during interviews! Be ready to discuss specific examples of how you've tackled operational issues or improved processes in past roles. This is key for a Technical Support Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team at Recycleye.
We think you need these skills to ace Technical Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Support Manager. Highlight your experience in operations and technical support, and don’t forget to mention any hands-on customer-facing roles you've had. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving recycling performance and how your background aligns with our mission at Recycleye. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled operational issues in the past. We’re looking for someone who can lead resolution efforts and drive permanent fixes, so share those success stories that demonstrate your proactive approach!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Recycleye!
How to prepare for a job interview at Recycleye Limited
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technical aspects of the role. Brush up on your knowledge of AI-powered systems, incident management, and operational oversight. Being able to discuss specific technologies or tools you've used will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Think about times when you had to lead a resolution process or manage a team through a challenging situation. This will demonstrate your ability to handle the live operational issues that are crucial for this position.
✨Emphasise Your People Management Experience
Since this role involves managing a small team, be ready to talk about your leadership style and how you've developed others in the past. Share specific instances where you balanced workloads or improved team performance, as this will highlight your capability to lead effectively.
✨Prepare Questions About the Company
Research Recycleye and come prepared with insightful questions about their operations and future projects. This shows your genuine interest in the company and helps you understand how you can contribute to their mission of improving recycling performance.