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For Companies At a Glance
- Tasks: Oversee technical support and ensure smooth operations at customer sites.
- Company: Join Recycleye, a leader in AI-powered recycling technology.
- Benefits: Unlimited holiday, hybrid working, and pension contributions.
- Why this job: Make a real impact on environmental change with cutting-edge technology.
- Qualifications: 5-7 years in technical support or operations, strong people management skills.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: London, E15 2HU
Reporting to: CEO
Line management: 2 Technical Support Engineers
About Recycleye
Recycleye uses AI-powered robotics to improve recycling performance and help build a circular economy. Our systems run on live industrial sites, where operational reliability, clear processes, and strong customer relationships are essential.
The Role
This role owns the operational performance of deployed Recycleye systems and the technical support function. You will ensure customers’ sites run reliably day-to-day, issues are resolved quickly, and support activities are well-planned, tracked, and continuously improved. The role is highly hands-on and customer-facing, with responsibility for supporting operations, incident management, site coordination, and process ownership, alongside line management of a small support team.
Key Responsibilities
- Operational System Oversight
- Own daily operational health checks across customer sites using video, dashboards, and reports.
- Proactively identify risks, degradation, and recurring faults before they impact performance.
- Coordinate corrective actions with customers and on-site engineers.
- Incident & Issue Management
- Lead resolution of live operational issues, from short interventions to complex, multi-day investigations.
- Track recurring issues and drive permanent fixes in collaboration with engineering and suppliers.
- Ensure root causes and corrective actions are clearly documented and followed through.
- Support Operations & Planning
- Own Jira ticket lifecycle: prioritisation, tracking, closure, and reporting.
- Plan and coordinate site visits, including preparation, remote support, and post-visit follow-up.
- Plan and execute rolling software and hardware updates across customer sites.
- Team Leadership
- Line manage and develop 2 Technical Support Engineers.
- Balance workload, remove blockers, and ensure consistent support quality.
- Train the team on updated processes, tools, and ways of working.
- Suppliers, Spares & Documentation
- Manage spare parts usage, logistics, and re-ordering.
- Maintain operational and technical documentation and training materials.
- Coordinate Fanuc post-sales activities, including PPM planning, emergency support, and invoice validation.
Skills & Experience
- 5–7 years experience in operations, technical support, field service, or industrial environments.
- Strong operational mindset with the ability to prioritise, plan, and execute under pressure.
- Comfortable working with customers in live production settings.
- Experience with Microsoft Office Tools especially Excel.
- Comfort with software systems and ability to learn basic networking and Linux.
- People management experience.
Salary & Benefits
- Pension contribution in line with UK auto-enrolment.
- Unlimited holiday, yes really.
- Hybrid working, 3 days in office, 2 remote.
- Opportunity to work on high-impact technology driving environmental change.
Technical Support Manager in London employer: Recycleye Limited
Contact Detail:
Recycleye Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they relate to AI and recycling. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your problem-solving skills! As a Technical Support Manager, you'll need to demonstrate your ability to handle live operational issues. Use mock scenarios to showcase your thought process and how you’d tackle real-world challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Recycleye and making a difference in the circular economy.
We think you need these skills to ace Technical Support Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Support Manager. Highlight your experience in operations and technical support, and don’t forget to mention any people management skills you've got. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about recycling and how your skills align with our mission at Recycleye. Keep it engaging and personal – we love a good story!
Showcase Relevant Experience: When filling out your application, be sure to showcase your hands-on experience in live production settings. We’re looking for someone who can handle operational challenges with ease, so share specific examples of how you've tackled similar situations in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Recycleye Limited
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technical aspects of the role. Brush up on your knowledge of operational systems, incident management, and any relevant software tools like Jira and Excel. Being able to discuss these confidently will show that you’re ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Think about times when you’ve had to manage live operational problems or coordinate with teams to resolve incidents. This will demonstrate your hands-on approach and ability to think on your feet.
✨Emphasise Team Leadership Experience
Since this role involves managing a small team, be ready to talk about your people management experience. Share specific instances where you’ve balanced workloads, trained team members, or improved support quality. This will highlight your leadership skills and your commitment to team development.
✨Understand the Company’s Mission
Recycleye is all about improving recycling performance and building a circular economy. Familiarise yourself with their mission and values, and think about how your skills can contribute to their goals. Showing genuine interest in the company will set you apart from other candidates.
