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For Companies At a Glance
- Tasks: Manage collections and support billing processes for UK & North America customers.
- Company: Join a leading international SaaS company focused on sustainability.
- Benefits: Up to £40,000 salary, plus benefits and a dynamic work environment.
- Why this job: Be at the heart of revenue operations and make a real impact.
- Qualifications: Experience in collections or billing, with strong communication skills.
- Other info: Collaborative team culture with opportunities for professional growth.
The predicted salary is between 24000 - 40000 £ per year.
Location: London (Central)
Salary: Up to £40,000 per annum + Benefits
Sector: International SaaS / Sustainability Technology
The Opportunity
We are seeking a highly organised and customer-focused Finance Operations Executive to join our Global Customer Finance Operations team. This role is vital in supporting our Order-to-Cash processes during a period of significant operational demand. You will sit at the heart of our revenue operations, splitting your time evenly between managing UK & North America collections and supporting our Order Desk & Subscription Invoice Management functions. This is a cross-functional role where you will collaborate closely with Sales, Customer Success, and Billing teams to ensure accuracy and keep revenue flowing smoothly.
Your Key Responsibilities
- Collections (50%)
- Manage a dedicated ledger of UK and North American customers to ensure payments are received on time.
- Utilize AI-driven platforms to prioritize your outreach and manage workflows with high efficiency.
- Resolve payment issues through professional phone and email communication to address overdue balances.
- Monitor financial health by reviewing aging reports, identifying risks, and escalating concerns as necessary.
- Maintain meticulous records and follow established dunning processes consistently.
- Order Desk & Billing Support (50%)
- Ensure billing accuracy by reviewing order forms, subscriptions, renewals, and contract amendments.
- Execute clean billing cycles in partnership with the Subscription Invoice Management team.
- Investigate customer queries regarding pricing, contract terms, missing POs, or data discrepancies.
- Maintain data integrity across CRM and finance systems for all customer and subscription data.
- Drive process improvements by collaborating with Sales and Customer Success to prevent recurring billing errors.
What You'll Bring
- Professional Experience: Proven background in collections, billing, accounts receivable (AR), or order management.
- Communication: Strong interpersonal skills with the confidence to handle high-volume customer interactions.
- Operational Excellence: A detail-oriented approach with the ability to manage competing deadlines independently.
- Technical Aptitude: Comfortable navigating various systems; previous CRM or ERP experience is a significant plus.
- Mindset: A proactive, problem-solving attitude with a focus on delivering a great customer experience.
Finance Operations Executive (6-Month FTC) employer: RecXchange
Contact Detail:
RecXchange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance Operations Executive (6-Month FTC)
✨Tip Number 1
Network like a pro! Reach out to people in the finance and SaaS sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research common questions for finance roles and practice your answers. We recommend using the STAR method to structure your responses – it’ll help you showcase your skills effectively.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with AI-driven platforms and CRM systems relevant to finance operations. Being able to discuss your experience with these tools can really impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Finance Operations Executive (6-Month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Finance Operations Executive role. Highlight your background in collections, billing, and accounts receivable to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about finance operations and how your proactive mindset can contribute to our team. Be sure to mention any relevant experience with CRM or ERP systems!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, demonstrate your strong interpersonal skills in your application. Share examples of how you've successfully resolved payment issues or handled customer queries in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the quickest way for us to see your application and get you into the process!
How to prepare for a job interview at RecXchange
✨Know Your Numbers
Brush up on your financial knowledge, especially around collections and billing processes. Be ready to discuss how you've managed ledgers or resolved payment issues in the past. This will show that you understand the core responsibilities of the Finance Operations Executive role.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, prepare examples of how you've effectively communicated with clients or colleagues in high-pressure situations. Think about times when you resolved conflicts or clarified complex information—these stories will highlight your interpersonal skills.
✨Demonstrate Your Organisational Skills
Be prepared to talk about how you manage competing deadlines and maintain meticulous records. You might want to share specific tools or methods you use to stay organised, especially if they relate to CRM or ERP systems, as this is crucial for the role.
✨Emphasise Your Problem-Solving Mindset
Think of examples where you've proactively identified issues and implemented solutions, particularly in a finance context. This will resonate well with the company's focus on operational excellence and delivering a great customer experience.
