Role Name: OCM Consultant
Location: London, ON
JOB DESCRIPTION:
We are seeking experienced Organizational Change Management OCM Specialist with a strong understanding of the insurance industry to lead and support transformation initiatives for our clients The ideal candidate will bring proven experience in driving user adoption training and communication strategies while also offering consulting expertise within the insurance domain
This role will play a key part in bridging the gap between business transformation and technology enablement particularly within modern insurance platforms
Key Responsibilities
Develop and execute comprehensive OCM strategies and plans including stakeholder engagement communications training and resistance management
Conduct change impact assessments and readiness evaluations to support largescale transformations initiatives
Serve as a business advisor for insurance operations workflows and best practices across insurance domains
Conduct thorough business process analysis to identify gaps inefficiencies and opportunities for improvement
Collaborate with project managers technical teams and client stakeholders to ensure smooth adoption of new systems and processes
Create and deliver engaging communications training materials and workshops tailored to business users
Identify change risks and develop mitigation strategies
Support organizational alignment efforts and during transitions to new core systems and digital platforms
Stay updated on trends technologies and best practices in the insurance sector and share insights with clients and the team
Qualifications
Education Masters degree MBA or related
Experience
5 years of experience in Organizational Change Management with demonstrated project leadership
Strong background in insurance consulting specially within insurance domains such as underwriting billing claims policy administration or risk management
Excellent communication facilitation and interpersonal skills
Experience with change methodologies such as ADKAR PROSCI or similar frameworks
Proven track record of successful business transformation and technology adoption efforts
Strong understanding of insurance operations regulations and emerging industry trends
Nice to Have
Experience with insurance core systems such as Duck Creek Guidewire Majesco etc
Familiarity with CRM or contact center technologies like Microsoft Dynamics 365 NICE CXone NICE inContact etc
Prior experience in Agile andor SAFe environments
Certification in Change Management methodologies eg Prosci ACMP is a strong plus"
