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- Tasks: Lead daily operations and ensure top-notch customer service at a vibrant activity centre.
- Company: Join a successful dive school expanding into an innovative activity centre near Bangor, North Wales.
- Benefits: Competitive salary of £28,000–£38,000 and the chance to work in a stunning location.
- Why this job: Be part of a thriving business while making a positive impact in the local community.
- Qualifications: Fluent Welsh speaker with leadership experience in outdoor activities or tourism.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 22400 - 30400 £ per year.
Welsh-Speaking Customer Service & Operations Manager – North Wales We are working with a successful and growing dive school that is expanding into an innovative activity centre near Bangor, North Wales. They are looking for a proactive and organised individual to take on a leadership role, overseeing customer service and operational management while delivering an excellent experience to their customers. About the Role Key responsibilities include: Managing day-to-day operations to ensure the smooth running of the centre. Handling customer bookings, enquiries, and coordinating staff schedules. Supervising and supporting the team to deliver high-quality service. Ensuring administrative tasks and operational workflows are efficient. About You The ideal candidate: Speaks Welsh fluently to engage with the local community. Lives locally and holds a full driving licence for easy access. Has leadership experience in the outdoor activities or tourism sector, such as working in a mountain tour company or activity centre. What’s on Offer Salary: £28,000–£38,000 (negotiable upon experience). An opportunity to lead a thriving business in a stunning location. If this sounds like the role for you, we’d love to hear from you! Location: Close to Bangor, North Wales ReCulture endeavours to be outstanding as a diverse and inclusive employer. We are fully committed to presenting the best candidates for the role, regardless of background. We encourage applications from under-represented groups, including Black, Asian, and Minority Ethnic (BAME) communities, Lesbian, Gay, Bi, and Trans (LGBT) people, and those living with physical, mental, and/or sensory disabilities.
Customer Service & Operations Manager (Welsh Speaking) employer: ReCulture
Contact Detail:
ReCulture Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Operations Manager (Welsh Speaking)
✨Tip Number 1
Make sure to highlight your Welsh language skills during any conversations or networking opportunities. Being able to communicate fluently in Welsh is a key requirement for this role, so showcasing this ability can set you apart from other candidates.
✨Tip Number 2
Familiarize yourself with the local outdoor activities and tourism scene in North Wales. Understanding the community and its offerings will not only help you in interviews but also demonstrate your genuine interest in the role and the area.
✨Tip Number 3
Prepare examples of your leadership experience in similar environments, such as activity centres or tourism-related roles. Be ready to discuss how you've successfully managed teams and operations in the past, as this will be crucial for the position.
✨Tip Number 4
Network with professionals in the outdoor activities and tourism sectors in North Wales. Attend local events or join relevant online groups to connect with others in the industry, which could lead to valuable insights and potential referrals for the job.
We think you need these skills to ace Customer Service & Operations Manager (Welsh Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in the outdoor activities or tourism sector. Emphasize any relevant roles you've held and specific achievements that demonstrate your ability to manage operations effectively.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and operational management. Mention your fluency in Welsh and how it will help you engage with the local community. Share why you are excited about the opportunity to lead at this innovative activity centre.
Showcase Relevant Skills: Clearly outline your skills related to managing bookings, coordinating staff schedules, and ensuring high-quality service delivery. Use specific examples from your past experiences to illustrate these skills.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ReCulture
✨Showcase Your Welsh Language Skills
Since the role requires fluency in Welsh, make sure to demonstrate your language skills during the interview. Engage with the interviewer in Welsh when appropriate, and be prepared to discuss how you can connect with the local community through your language abilities.
✨Highlight Leadership Experience
Discuss your previous leadership roles, especially in outdoor activities or tourism. Provide specific examples of how you've successfully managed teams and operations, ensuring high-quality service delivery in similar environments.
✨Prepare for Operational Scenarios
Be ready to discuss how you would handle day-to-day operations at the activity centre. Think about potential challenges and how you would ensure smooth running, from managing bookings to coordinating staff schedules.
✨Emphasize Community Engagement
Talk about your understanding of the local community and how you plan to engage with it. Share any ideas you have for enhancing customer experience and building relationships with local customers and stakeholders.
