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- Tasks: Build strong client relationships and ensure outstanding service delivery.
- Company: Leading cloud consulting firm with a global reputation.
- Benefits: Hybrid work model, competitive salary, and growth opportunities.
- Why this job: Join a dynamic team and make a real impact on customer success.
- Qualifications: Proven relationship management skills and strong communication abilities.
- Other info: Exciting role with opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
Account Manager
Location: Leatherhead (Hybrid)
Our client is a modern cloud consulting and managed services business who believe in empowering enterprises to innovate and thrive in an ever-changing digital world. Their professional services capabilities are recognised as being best-in-class by some of the worlds leading technology vendors and have earned global acclaim. They are trusted by technology vendors, channel partners and enterprise customers to solve complex business challenges and unlock the full potential of organisations through cloud, data centre and workspace technologies.
Reporting to the Sales Director, the Account Manager plays a key role in managing the day-to-day relationships and operational success of out clients customer accounts. This role focuses on ensuring high-quality management, maintaining customer satisfaction and success, and supporting account growth through effective coordination and communication.
Collaborating closely with Strategy and Advisory, the Account Manager serves as the primary point of contact for assigned customers, ensuring their needs are met and expectations exceeded. By understanding customer environments and aligning services accordingly, the Account Manager helps maintain strong, long-term relationships and contributes to the overall success of the account
What will the successful Candidate be like:
This role requires strong organisational skills, attention to detail, and the ability to collaborate across internal teams to ensure smooth execution of services and timely resolution of issues.
- Customer satisfaction: Delivering high-quality experiences through responsive communication and reliable relationship management
- Account retention: Maintaining strong client relationships and ensuring continued engagement through consistent value reinforcement, support and diligent account management
- Revenue growth: Identifying upsell or cross-sell opportunities to increase wallet share and drive account growth
- Operational awareness & client expectation management: To maintain close visibility of delivery progress and quality, staying connected with internal teams. Proactively managing customer expectations by anticipating issues, providing timely updates, and ensuring alignment between delivery outcomes and customer needs
- Know your customer insight: Maintaining up-to-date knowledge of business objectives and needs to support proactive account development
- Issue resolution: Managing and resolving customer issues efficiently to maintain trust and satisfaction
- Internal reporting: Providing regular updates on account activity, client feedback, and service performance
Key Responsibilities and Core Objectives:
- Achieve personal sales targets assigned by the sales leadership team
- Act as the day-to-day contact for assigned accounts
- Co-ordinate service delivery and management with internal teams to meet expectations
- Monitor account performance and escalate issues as needed
- Work with internal teams to prepare proposals, presentations, and reports
- Maintain accurate records of customer insight, interactions, feedback, and engagement history
- Proactively identify opportunities for additional account growth and/or expansion
- Collaborate with marketing and alliance partner teams to support campaigns and events
- Contribute to internal reporting and continuous improvement initiatives
Essential Qualifications and Experience:
- Minimum 3 years experience in IT Account Management
- Relationship management: Strong interpersonal skills to build trust and maintain long-term customer relationships
- Communication: Clear and professional verbal and written communication, including the ability to convey offering value effectively
- Diligence & attention to detail: Ability to manage multiple tasks and ensure accuracy in documentation and follow-up
- Problem solving: Proactive approach to identifying and resolving issues
- Team collaboration: Ability to work cross-functionally with commercial and delivery teams
- Solution acumen: Advanced sales competency of the companys core private cloud and associated offering portfolio
- Time management: Ability to prioritise tasks and manage time effectively in a fast-paced environment
- Experience in Private Cloud sales preferred
- Experience with Broadcom or VMWare by Broadcom desirable
Company Benefits:
- Rewarding salary commensurate with experience
- 25 days leave plus public holidays
- Hybrid working
- Private healthcare includes wellbeing and EAP
- Pension and death in service Insurance
- Company and social events
- Employee recognition and reward
- Professional development programme
- Discounted retail, travel, and entertainment
If you dont tick all the boxes but feel you have a strong foundation with at least some of the required experience and have the aptitude and drive to grown, learn and develop with our world class team, then we want to hear from you. Apply through this advert and we will reach out to you
Account Manager employer: Recruitvirt
Contact Detail:
Recruitvirt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is gold in the job hunt.
✨Tip Number 2
Prepare for the interview by researching the company and its clients. Understand their services and think about how you can contribute to their success. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in account management and relationship building can help the company grow. Keep it concise but impactful – you want to leave them wanting to know more about you.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can keep you top of mind. Plus, it shows your professionalism and enthusiasm for the position.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your relationship management skills and any relevant experience in cloud or IT solutions. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've built strong client relationships and resolved issues effectively.
Showcase Your Communication Skills: As an Account Manager, communication is key. In your application, demonstrate your strong communication skills. Whether it's through your writing style or the way you present your experiences, let us see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Recruitvirt
✨Know Your Stuff
Make sure you brush up on cloud consulting and managed services. Understand the key technologies your potential employer works with, as well as their clients. This will show that you're genuinely interested and ready to hit the ground running.
✨Showcase Your Relationship Skills
Prepare examples of how you've built and maintained strong client relationships in the past. Think about specific situations where you resolved issues or exceeded customer expectations. This will demonstrate your ability to manage accounts effectively.
✨Be Proactive and Organised
During the interview, highlight your organisational skills and proactive approach. Share how you manage multiple accounts and coordinate with internal teams to deliver outstanding service. This will reassure them that you can handle the demands of the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to account management and growth opportunities. This not only shows your interest but also gives you a chance to assess if the company aligns with your career goals.