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- Tasks: Manage key accounts and develop long-term partnerships in cross-border eCommerce logistics.
- Company: Join a leading provider of innovative cross-border eCommerce logistics solutions.
- Benefits: Enjoy a competitive salary, bonuses, and fully remote work flexibility.
- Why this job: Make a real impact while working with high-value clients in a dynamic industry.
- Qualifications: Experience in cross-border logistics or international eCommerce is essential.
- Other info: Perfect for those looking to elevate their career in a high-growth environment.
The predicted salary is between 36000 - 60000 £ per year.
We are working with a leading provider of cross-border eCommerce logistics solutions that is expanding its account management function. They are looking for a Strategic Account Manager to maintain and grow revenue within a defined portfolio of key accounts, all of which are high-value eCommerce businesses operating across international markets.
Applicants must have experience in cross-border logistics, international fulfilment, or eCommerce delivery solutions.
The Role
This role focuses on managing and developing long-term partnerships with strategic accounts. You will work closely with key stakeholders to understand their global logistics needs and deliver tailored solutions that support growth, improve efficiency, and build loyalty.
Key Responsibilities
- Manage a portfolio of strategic accounts, ensuring revenue retention and growth
- Build and maintain strong relationships with senior stakeholders and decision-makers
- Identify new commercial opportunities within your accounts and expand service usage
- Lead quarterly business reviews and present performance data with strategic insight
- Respond to competitive threats and proactively protect business from churn
- Deliver excellent customer service through regular contact and proactive issue resolution
- Collaborate with internal departments to align service delivery with client expectations
- Maintain detailed records of all activity in the CRM (Freshsales)
What We’re Looking For
- Experience managing key accounts in cross-border logistics or international eCommerce
- Excellent relationship management and communication skills
- Commercially astute, with the ability to identify growth opportunities within existing accounts
- Confident in leading QBRs and presenting data-driven insights
- Strong organisational skills and attention to detail
- Proficient in CRM systems and comfortable working remotely with minimal supervision
Performance Expectations
- Achieve revenue retention and growth targets for strategic accounts
- Maintain consistent customer contact within agreed cycles
- Deliver well-prepared QBRs using CRM and internal account data
- Act quickly to protect against competitor threats
- Log all interactions and client data accurately and consistently in CRM
This is a fantastic opportunity for someone with solid industry experience to join a high-growth logistics provider and make a real impact managing valuable client relationships. Apply now to take your career to the next level in cross-border eCommerce logistics.
Strategic Account Manager - Cross-Border eCommerce Logistics employer: Recruitmound Ltd
Contact Detail:
Recruitmound Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Manager - Cross-Border eCommerce Logistics
✨Tip Number 1
Familiarise yourself with the latest trends in cross-border eCommerce logistics. Understanding the current market dynamics and challenges will help you engage in meaningful conversations with potential employers and demonstrate your expertise.
✨Tip Number 2
Network with professionals in the logistics and eCommerce sectors. Attend industry events, webinars, or join relevant online forums to connect with key stakeholders. Building relationships can lead to valuable insights and potential job referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed key accounts in the past. Highlight your ability to identify growth opportunities and resolve issues proactively, as these are crucial skills for the role.
✨Tip Number 4
Research the company thoroughly before your interview. Understand their services, client base, and competitive landscape. This knowledge will allow you to tailor your responses and show how you can contribute to their success.
We think you need these skills to ace Strategic Account Manager - Cross-Border eCommerce Logistics
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in cross-border logistics and account management. Use specific examples that demonstrate your ability to manage key accounts and grow revenue.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the eCommerce logistics sector. Mention how your skills align with the responsibilities of the Strategic Account Manager role, particularly in building relationships and identifying growth opportunities.
Highlight Relevant Skills: Emphasise your relationship management and communication skills in your application. Provide examples of how you've successfully led business reviews or presented data-driven insights to stakeholders.
Showcase Your CRM Proficiency: Mention your experience with CRM systems, particularly Freshsales, in your application. Highlight how you have used CRM tools to maintain client records and drive account management success.
How to prepare for a job interview at Recruitmound Ltd
✨Know Your Logistics
Make sure you brush up on your knowledge of cross-border logistics and international fulfilment. Be prepared to discuss specific examples from your past experience that demonstrate your understanding of these areas.
✨Build Rapport with Stakeholders
Since this role involves managing relationships with senior stakeholders, practice how you can establish rapport quickly. Think about how you can relate to their needs and show genuine interest in their business challenges.
✨Prepare for QBRs
As leading quarterly business reviews is a key responsibility, prepare by reviewing common metrics and insights that are relevant to the role. Be ready to present data clearly and confidently, showcasing your analytical skills.
✨Demonstrate Proactive Problem-Solving
Think of examples where you've successfully resolved issues for clients. Highlight your proactive approach to problem-solving and how it has positively impacted client relationships and retention.
