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- Tasks: Provide IT support via phone and email, managing customer tickets effectively.
- Company: Join Beacon IT, a dynamic team focused on innovative tech solutions.
- Benefits: Enjoy a competitive salary, extra holiday, and private healthcare after probation.
- Why this job: Kickstart your IT career in a supportive environment with growth opportunities.
- Qualifications: GCSEs in IT, English, and Maths at grade 4 or above required.
- Other info: Must have a full clean driving licence and pass an advanced DBS check.
The predicted salary is between 24000 - 27000 £ per year.
Beacon IT is hiring a First Line Support Engineer to join their team. You will be responsible for solving a broad spectrum of customer IT support tickets by telephone or email, in the office or on-site as required. This role involves managing assigned tickets or assisting other team members when necessary. You will require strong communication skills to update customers about the status of their outstanding tickets. Ideally, you would have 1-2 years’ experience working within either an internal or outsourced IT department.
Responsibilities / Skills:
- Acting as the initial point of contact for incoming calls to the service desk
- Monitoring ticketing system and triaging new tickets appropriately
- Troubleshooting issues both remotely and on site
- Escalating tickets as required to second line engineers
- Configuring new equipment as per project specifications
- Creating documentation for the knowledgebase
- Willingness to participate in an on-call support rota and occasional pre-planned out-of-hours project work
Technical Requirements:
- Experience troubleshooting Windows desktop operating systems
- Experience troubleshooting Microsoft 365 apps including OneDrive/Teams
- Ability to diagnose basic networking issues
- Familiarity with Routers, Switches, Access Points and other networking hardware
Personal Requirements:
- Good communication skills and a team player
- A passion for IT and technology
- An ability to learn new skills as required
- Willingness to travel to site when required
- An enthusiastic approach to your work
- A 'can do' attitude and ability to take initiative
Desirable attributes:
- Degree level qualification
- Ability to install/troubleshoot structured network cabling
- Experience with VPN configuration
- Exposure to Apple/Android OS
- Experience with IP Telephony Systems
- Understanding of Website Hosting
Qualifications:
- GCSE Information Technology grade 4 or above (grade C)
- GCSE English grade 4 or above (grade C)
- GCSE Maths grade 4 or above (grade C)
Salary & Benefits:
- Salary range £24,000 - £27,000 DOE
- Birthday day off
- Annual bonus potential after probation
- Additional 5 days holiday after probation
- Long service bonus after 5 years
- Private Medical Healthcare after probation
- Death in Service (5x Salary) after probation
Job Type: Permanent, Full-time
Schedule: Monday to Friday
Work Location: Office based
Full clean driving licence required. Able to pass an advanced DBS check.
First Line Support Engineer employer: RecruitmentService.uk
Contact Detail:
RecruitmentService.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support Engineer
✨Tip Number 1
Familiarise yourself with common IT support issues, especially those related to Windows desktop operating systems and Microsoft 365 apps. This knowledge will help you answer questions confidently during any informal chats or interviews.
✨Tip Number 2
Practice your communication skills by explaining technical concepts to non-technical friends or family. Being able to convey information clearly is crucial for a First Line Support Engineer, as you'll be the first point of contact for customers.
✨Tip Number 3
Get hands-on experience with troubleshooting networking issues and familiarise yourself with routers, switches, and access points. This practical knowledge can set you apart from other candidates and show your enthusiasm for the role.
✨Tip Number 4
Show your willingness to learn by staying updated on the latest IT trends and technologies. Mention any relevant online courses or certifications you've completed, as this demonstrates your commitment to personal and professional growth.
We think you need these skills to ace First Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in IT support roles. Emphasise any troubleshooting skills with Windows desktop operating systems and Microsoft 365 apps, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and technology. Mention specific experiences where you've successfully resolved customer issues or worked in a team environment, as this aligns with the job's requirements.
Highlight Communication Skills: Since strong communication skills are essential for this position, provide examples in your application of how you've effectively communicated with customers or team members in previous roles.
Show Willingness to Learn: Express your eagerness to learn new skills and technologies in your application. Mention any relevant training or certifications you have pursued, as well as your willingness to participate in on-call support or out-of-hours work.
How to prepare for a job interview at RecruitmentService.uk
✨Show Your Communication Skills
As a First Line Support Engineer, strong communication is key. Be prepared to demonstrate your ability to explain technical issues clearly and concisely, both verbally and in writing. Practice answering common support scenarios to showcase your skills.
✨Familiarise Yourself with Common Tools
Make sure you know the ins and outs of Windows desktop operating systems and Microsoft 365 apps like OneDrive and Teams. Brush up on basic networking concepts and be ready to discuss how you've used these tools in past roles.
✨Prepare for Troubleshooting Questions
Expect questions that assess your troubleshooting abilities. Think of specific examples where you've successfully resolved IT issues, whether remotely or on-site. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Enthusiasm for IT
Show your passion for technology and willingness to learn. Discuss any personal projects or experiences that highlight your interest in IT. Employers love candidates who are eager to grow and adapt in a fast-paced environment.
