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- Tasks: Provide top-notch IT support and solve tech challenges for clients across the South East.
- Company: Active IT, a growing consultancy with a flexible and bespoke approach.
- Benefits: Competitive salary, 20 days holiday, birthday off, pension scheme, and generous mileage allowance.
- Other info: Ongoing training and certification support available for career growth.
- Why this job: Join a dynamic team and work with modern technologies while making a real impact.
- Qualifications: 5+ years customer-facing experience and 2+ years in commercial IT support required.
The predicted salary is between 38000 - 40000 £ per year.
Active IT is a growing IT consultancy providing managed services and project delivery to SMEs and preparatory schools across the South East. We pride ourselves on a flexible, bespoke approach, working closely with each client to design and deliver the right technical solution for their business.
We are looking for an experienced and motivated Senior IT Support Engineer to join our technical delivery team. You will represent Active IT on site at client locations across Berkshire, Hampshire, Surrey and West London, as well as supporting in house and remote project work from our Windsor head office.
This is a varied role that will suit someone who enjoys problem solving, building relationships with clients, and working across a broad range of modern technologies. You will be exposed to everything from day to day support and infrastructure projects through to cyber security, cloud migrations and network deployments.
A full UK driving licence and your own transport are essential, as you will be travelling to client sites regularly. A generous mileage allowance is paid for all business travel. All successful candidates will be required to pass an Enhanced DBS check.
We are looking for someone with at least five years of customer facing experience and a minimum of two years in a commercial IT support or projects role. A degree or relevant technical qualification is preferred, and recent Microsoft certifications will be highly regarded.
- Windows Server and 2025
- Microsoft 365 advanced administration, including Exchange Online, SharePoint and Teams
- Mobile device management, including Microsoft Intune and Endpoint Manager
- Microsoft Entra ID (formerly Azure AD), Conditional Access and MFA
- Active Directory, Group Policy and hybrid identity
- Windows, macOS and iPadOS desktop and device support
- Networking fundamentals: firewalls, routing, NAT, VLANs and switching
- Jamf Pro or Jamf School for Apple device management
- Microsoft Azure infrastructure and administration
- Backup and disaster recovery solutions, including Datto, Veeam or Microsoft 365 backup
- Degree level IT qualification or equivalent demonstrable industry experience
- Microsoft 365 Certified: Microsoft Azure Fundamentals (AZ 900) or Administrator (AZ 104)
- Jamf Certified Associate or Jamf Certified Tech
- CompTIA Network+ or Security+
Genuine passion for IT and technology. Five or more GCSEs including English.
Salary: £38,000 to £40,000 per annum, depending on experience.
- Contributory pension scheme
- Generous mileage allowance for business travel
- 20 days annual leave plus UK public holidays
- Your birthday off as an additional day of leave
- Ongoing training and certification support
As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Sr. Technical Support Engineer (Hybrid Remote) in Windsor employer: RecruitmentRevolution.com
Contact Detail:
RecruitmentRevolution.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Technical Support Engineer (Hybrid Remote) in Windsor
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, and join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your technical prowess and passion for IT beyond just your CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. Role-play with a friend or use online resources to get comfortable discussing your experience with tools like Microsoft 365 and Azure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Active IT.
We think you need these skills to ace Sr. Technical Support Engineer (Hybrid Remote) in Windsor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer-facing experience and any relevant technical qualifications to show us you're the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT and how your background aligns with our needs. Share specific examples of your problem-solving skills and client relationship-building to make your application stand out.
Show Off Your Technical Skills: List your technical certifications and relevant experience clearly. We want to see your expertise in areas like Microsoft 365, networking fundamentals, and device management, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at RecruitmentRevolution.com
✨Know Your Tech Inside Out
Make sure you brush up on all the technologies mentioned in the job description. Familiarise yourself with Windows Server, Microsoft 365, and networking fundamentals. Being able to discuss these topics confidently will show that you're not just a candidate, but a knowledgeable professional ready to tackle challenges.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully solved technical issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to think critically and adapt to various situations, which is crucial for a Senior IT Support Engineer.
✨Build Rapport with Interviewers
Since this role involves client interaction, it's important to show your interpersonal skills during the interview. Practice active listening and engage with your interviewers by asking insightful questions about their team and projects. This will help you build a connection and show that you value collaboration.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your technical knowledge and customer service skills. Think about how you would handle specific situations, such as a client experiencing a major outage or needing urgent support. Being prepared with clear, logical responses will set you apart from other candidates.