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- Tasks: Provide top-notch IT support and solve tech challenges for clients across the South East.
- Company: Active IT, a growing consultancy with a flexible and bespoke approach.
- Benefits: Competitive salary, 20 days holiday plus public holidays, birthday off, and pension scheme.
- Other info: Generous mileage allowance and ongoing training opportunities for career growth.
- Why this job: Join a dynamic team and work with modern technologies while making a real impact.
- Qualifications: 5+ years customer-facing experience and 2+ years in commercial IT support required.
The predicted salary is between 38000 - 40000 £ per year.
Windsor or East Berkshire Based + Travel Across Berkshire, Hampshire, Surrey & West London
£20 days holiday + Public Holidays + Birthday Off, Pension Scheme, Generous Mileage Allowance
Active IT is a growing IT consultancy providing managed services and project delivery to SMEs and preparatory schools across the South East. We pride ourselves on a flexible, bespoke approach, working closely with each client to design and deliver the right technical solution for their business.
We are looking for an experienced and motivated Senior IT Support Engineer to join our technical delivery team. You will represent Active IT on site at client locations across Berkshire, Hampshire, Surrey and West London, as well as supporting in house and remote project work from our Windsor head office.
This is a varied role that will suit someone who enjoys problem solving, building relationships with clients, and working across a broad range of modern technologies. You will be exposed to everything from day to day support and infrastructure projects through to cyber security, cloud migrations and network deployments.
A full UK driving licence and your own transport are essential, as you will be travelling to client sites regularly. A generous mileage allowance is paid for all business travel. All successful candidates will be required to pass an Enhanced DBS check.
We are looking for someone with at least five years of customer facing experience and a minimum of two years in a commercial IT support or projects role. A degree or relevant technical qualification is preferred, and recent Microsoft certifications will be highly regarded.
- Windows Server and 2025
- Microsoft 365 advanced administration, including Exchange Online, SharePoint and Teams
- Mobile device management, including Microsoft Intune and Endpoint Manager
- Microsoft Entra ID (formerly Azure AD), Conditional Access and MFA
- Active Directory, Group Policy and hybrid identity
- Windows, macOS and iPadOS desktop and device support
- Networking fundamentals: firewalls, routing, NAT, VLANs and switching
- Jamf Pro or Jamf School for Apple device management
- Microsoft Azure infrastructure and administration
- Backup and disaster recovery solutions, including Datto, Veeam or Microsoft 365 backup
- Degree level IT qualification or equivalent demonstrable industry experience
- Microsoft 365 Certified: Microsoft Azure Fundamentals (AZ 900) or Administrator (AZ 104)
- Jamf Certified Associate or Jamf Certified Tech
- CompTIA Network+ or Security+
Genuine passion for IT and technology
Five or more GCSEs including English
£38,000 to £40,000 per annum, depending on experience
Contributory pension scheme
Generous mileage allowance for business travel
20 days annual leave plus UK public holidays
Your birthday off as an additional day of leave
Ongoing training and certification support
As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Senior Technical Support Engineer - Microsoft in Windsor employer: RecruitmentRevolution.com
Contact Detail:
RecruitmentRevolution.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Support Engineer - Microsoft in Windsor
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in Berkshire, Hampshire, and Surrey. It's a great way to meet potential employers and show off your passion for IT.
✨Tip Number 2
Don’t just apply online; reach out directly! Find the hiring manager on LinkedIn and drop them a message. A personal touch can make you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on your technical skills. Be ready to discuss your experience with Microsoft 365, Azure, and other relevant technologies. Show them you’re the right fit!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Technical Support Engineer - Microsoft in Windsor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Technical Support Engineer role. Highlight your relevant experience, especially in customer-facing roles and technical skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how your skills align with what we’re looking for. Don’t forget to mention any specific projects or experiences that showcase your problem-solving abilities.
Show Off Your Certifications: If you've got any recent Microsoft certifications or other relevant qualifications, make sure they stand out in your application. We love seeing candidates who are committed to ongoing learning and development in the tech field!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Active IT!
How to prepare for a job interview at RecruitmentRevolution.com
✨Know Your Tech Inside Out
Make sure you brush up on all the technologies mentioned in the job description. Familiarise yourself with Windows Server, Microsoft 365, and networking fundamentals. Being able to discuss these topics confidently will show that you're not just a candidate, but a knowledgeable expert.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully solved technical issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to tackle challenges head-on, which is crucial for a Senior Technical Support Engineer.
✨Build Rapport with Interviewers
Since this role involves client interaction, it's important to show that you can build relationships. Practice your communication skills and be personable during the interview. Ask questions about the company culture and how they approach client relationships to show your interest.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your technical knowledge and customer service skills. Think about how you would handle specific situations, like a critical system failure or a difficult client. This preparation will help you respond effectively and demonstrate your readiness for the role.