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For Companies At a Glance
- Tasks: Provide top-notch IT support and solve tech challenges for clients across Berkshire.
- Company: Join Active IT, a growing consultancy with a flexible and bespoke approach.
- Benefits: Earn £38,000-£40,000, enjoy 20 days holiday plus your birthday off, and a pension scheme.
- Other info: Enjoy ongoing training, a friendly team, and generous mileage allowance for travel.
- Why this job: Be part of a dynamic team making a real impact in the tech world.
- Qualifications: 5+ years in customer-facing roles and 2+ years in commercial IT support required.
The predicted salary is between 38000 - 40000 £ per year.
The Role at a Glance:
Windsor or East Berkshire Based + Travel Across Berkshire, Hampshire, Surrey & West London
£38,000 - £40,000 Plus Benefits inc. 20 days holiday + Public Holidays + Birthday Off, Pension Scheme, Generous Mileage Allowance
About Us
Active IT is a growing IT consultancy providing managed services and project delivery to SMEs and preparatory schools across the South East. We pride ourselves on a flexible, bespoke approach, working closely with each client to design and deliver the right technical solution for their business.
The Opportunity
We are looking for an experienced and motivated Senior IT Support Engineer to join our technical delivery team. You will represent Active IT on site at client locations across Berkshire, Hampshire, Surrey and West London, as well as supporting in house and remote project work from our Windsor head office. This is a varied role that will suit someone who enjoys problem solving, building relationships with clients, and working across a broad range of modern technologies.
What We Are Looking For
You will need to demonstrate strong technical ability alongside excellent communication and customer service skills. The ideal candidate will be based in or around East Berkshire. A full UK driving licence and your own transport are essential, as you will be travelling to client sites regularly. A generous mileage allowance is paid for all business travel. All successful candidates will be required to pass an Enhanced DBS check.
We are looking for someone with at least five years of customer facing experience and a minimum of two years in a commercial IT support or projects role. A degree or relevant technical qualification is preferred, and recent Microsoft certifications will be highly regarded.
Required Technical Skills:
- Windows Server and 2025
- Microsoft 365 advanced administration, including Exchange Online, SharePoint and Teams
- Mobile device management, including Microsoft Intune and Endpoint Manager
- Microsoft Entra ID (formerly Azure AD), Conditional Access and MFA
- Active Directory, Group Policy and hybrid identity
- Hyper V and VMware virtualisation
- Windows, macOS and iPadOS desktop and device support
- DNS and DHCP
- Networking fundamentals: firewalls, routing, NAT, VLANs and switching
- Wi Fi technologies, including UniFi or equivalent enterprise platforms
- Firewall management, ideally SonicWall or similar
- VPN technologies, including SSL and site to site
- PC and laptop hardware diagnostics and build
Desirable Skills:
- Jamf Pro or Jamf School for Apple device management
- Microsoft Azure infrastructure and administration
- Apple Business Manager and Apple School Manager
- Google Workspace and Chrome device management
- DNS filtering platforms such as DNSFilter or Cisco Umbrella
- Backup and disaster recovery solutions, including Datto, Veeam or Microsoft 365 backup
- Cyber Essentials and Cyber Essentials Plus experience
- Safeguarding technologies used in education, such as Senso or Classroom Cloud
- VoIP and cloud telephony platforms
Qualifications:
- Degree level IT qualification or equivalent demonstrable industry experience
- Microsoft 365 Certified: Modern Desktop Administrator, Endpoint Administrator or Identity and Access Administrator
- Microsoft Azure Fundamentals (AZ 900) or Administrator (AZ 104)
- Jamf Certified Associate or Jamf Certified Tech
- CompTIA Network+ or Security+
General Requirements:
- Two or more years in a client facing, hands on technical role
- Excellent verbal and written communication skills
- Positive, can do attitude with the confidence to engage stakeholders at all levels
- Genuine passion for IT and technology
- Five or more GCSEs including English
- Smart, professional appearance
The Package:
- £38,000 to £40,000 per annum, depending on experience
- Contributory pension scheme
- Generous mileage allowance for business travel
- 20 days annual leave plus UK public holidays
- Your birthday off as an additional day of leave
- Ongoing training and certification support
- Friendly, collaborative team environment
Apply today and be part of a team using technology to drive real-world sustainability impact.
Senior IT Support Engineer - Berkshire. in Windsor employer: RecruitmentRevolution.com
Contact Detail:
RecruitmentRevolution.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer - Berkshire. in Windsor
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in Berkshire. It's a great way to meet potential employers and get your name out there. Plus, you never know who might have the inside scoop on job openings!
✨Tip Number 2
Don’t underestimate the power of LinkedIn! Make sure your profile is up-to-date and reflects your skills as a Senior IT Support Engineer. Engage with posts, share your insights, and connect with people in the industry. It’s all about visibility!
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. Think about how you’d handle specific IT challenges or client interactions. We want you to shine and show off that problem-solving prowess!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Active IT. Let’s make it happen!
We think you need these skills to ace Senior IT Support Engineer - Berkshire. in Windsor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior IT Support Engineer role. Highlight your technical abilities and customer service experience, as these are key for us at Active IT.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've solved problems or built relationships with clients in your previous roles.
Show Off Your Technical Skills: List out your relevant technical skills clearly, especially those mentioned in the job description. We want to see your expertise in areas like Microsoft 365, networking fundamentals, and any certifications you hold.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at RecruitmentRevolution.com
✨Know Your Tech Inside Out
Make sure you brush up on all the technical skills listed in the job description. Be ready to discuss your experience with Windows Server, Microsoft 365, and any other relevant technologies. Prepare examples of how you've solved problems in past roles using these tools.
✨Show Off Your People Skills
Since this role involves client interaction, practice articulating your communication style. Think of scenarios where you've successfully built relationships with clients or resolved conflicts. Highlight your customer service experience and how it has shaped your approach to IT support.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving abilities. Think about common issues in IT support and how you would handle them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly and maintain a professional appearance. This shows that you respect the interview process and are serious about the role. A positive attitude and a confident demeanour will also go a long way in making a good impression.