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For Companies At a Glance
- Tasks: Lead lift maintenance and repair services, ensuring safety and operational excellence.
- Company: Liftec Express, a pioneering independent lift services provider.
- Benefits: Competitive salary, car allowance, generous pension, and 25 days holiday.
- Other info: Join a growing business with a strong focus on safety and performance improvement.
- Why this job: Shape operational standards and drive customer satisfaction in a key leadership role.
- Qualifications: Proven experience in operational leadership within engineering or technical industries.
The predicted salary is between 60000 - 80000 £ per year.
Regional Leadership. Operational Performance. Customer Excellence.
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below. Are you a senior operational - change transformation leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, repair and modernisation services – is looking for a Head of Service Operations to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service repair excellence across a large and complex service portfolio. You'll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business.
The Role at a Glance:
- Head of Service Operations (Service Repairs) Andover, Hampshire covering Provinces Region c100 miles radius
- Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension
Company: Pioneer of the British lift industry. Formerly part of global brand Otis – now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation.
Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities.
Culture: Safety, Ethics Quality Focused.
The Opportunity:
This is a pivotal role leading Liftec Express' service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture.
Responsibilities:
- Operational Leadership Delivery
- Lead the safe delivery of lift maintenance and repair services across the region
- Ensure service delivery meets contractual commitments and customer expectations
- Drive operational efficiency through planning, scheduling and resource allocation
- Implement and monitor service processes and KPIs including productivity and response times
- Take full responsibility for regional P&L performance
- Deliver revenue, margin, profitability and cash targets
- Identify opportunities to grow the service portfolio and expand customer relationships
- Build strong relationships with key customers, consultants and stakeholders
- Act as escalation point for operational and service-related issues
- Ensure high levels of customer satisfaction and long-term retention
- Lead, coach and develop Service Delivery Managers, Repair Managers and engineers
- Build and maintain a high-performing, accountable culture
- Drive engagement, performance and continuous improvement across teams
- Maintain the highest EH&S standards across all operations
- Ensure compliance with regulations, industry standards and company policies
- Support cross-functional and regional initiatives across the business
About You:
You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have:
- Proven experience in a senior operational leadership role
- Strong track record of improving operational performance and profitability
- Experience managing P&L and delivering commercial targets
- Ability to build relationships with major clients and senior stakeholders
- Experience leading and developing high-performing teams
- Strong organisational skills with high levels of ownership and accountability
- Excellent communication skills across technical and non-technical audiences
- Confidence handling escalations and complex operational challenges
- Commercial awareness with the ability to identify growth opportunities
- Experience within a transforming, scaling or turnaround business environment would be highly beneficial.
Behaviours Values:
- Open-minded and inquisitive – embraces continuous improvement
- Extreme ownership – takes accountability for results and solutions
- Customer centric – prioritises long-term relationships and service excellence
- Honesty and integrity – acts with transparency and professionalism
- Doing the basics brilliantly – focuses on safety, discipline and consistent execution
Benefits:
- Pension – Aviva
- Car allowance
- Holiday – 25 days plus bank holidays
- Employee Assistance Programme
- Death in Service – 3 x Salary
- Employee Referral Scheme
- Discounts Platform
- Enhanced family policies
Why Join Liftec Express?
- Senior leadership role with full operational and commercial ownership
- Opportunity to lead a key region within a growing PE-backed business
- Strong focus on operational excellence, safety and customer satisfaction
- Influence business transformation and performance improvement
- Work with a respected brand in the lift and engineering services sector
If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence.
Head of Service Operations - Lift Servicing & Maintenance (Provinces) in Somerset employer: RecruitmentRevolution.com
Contact Detail:
RecruitmentRevolution.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Operations - Lift Servicing & Maintenance (Provinces) in Somerset
✨Tip Number 1
Network like a pro! Reach out to your connections in the lift and engineering services industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching Liftec Express and understanding their operational goals. Be ready to discuss how your experience aligns with their focus on safety, customer satisfaction, and operational excellence. Show them you’re the perfect fit!
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your leadership style and how you’ve driven performance improvements in past roles. Keep it concise and impactful – remember, first impressions count!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Liftec Express and contributing to their mission.
We think you need these skills to ace Head of Service Operations - Lift Servicing & Maintenance (Provinces) in Somerset
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operational leadership, especially in engineering services or lift maintenance. We want to see how your skills align with our needs!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've improved operational performance or customer satisfaction in previous roles. We love seeing quantifiable results!
Be Authentic: Let your personality shine through in your application. We value honesty and integrity, so be genuine about your experiences and what you can bring to the team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get back to you quickly!
How to prepare for a job interview at RecruitmentRevolution.com
✨Know Your Stuff
Make sure you brush up on your knowledge of lift servicing and maintenance. Understand the key operational performance metrics and customer satisfaction strategies that Liftec Express values. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in high-pressure environments. Highlight your experience in driving operational efficiency and improving performance, as this is crucial for the Head of Service Operations role.
✨Understand the Company Culture
Familiarise yourself with Liftec Express's values, such as safety, ethics, and customer focus. Be ready to discuss how your personal values align with theirs and how you can contribute to maintaining a high-performing, accountable culture.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific operational challenges or escalations. Think through potential scenarios related to service delivery and customer management, and prepare structured responses that demonstrate your problem-solving skills and commercial awareness.