At a Glance
- Tasks: Lead lift servicing operations, ensuring safety and customer satisfaction across the region.
- Company: Liftec Express, a pioneering independent lift maintenance provider.
- Benefits: Competitive salary, car allowance, generous pension, and 25 days holiday.
- Other info: Join a dynamic team with opportunities for growth and development.
- Why this job: Make a real impact in a high-performance culture focused on safety and quality.
- Qualifications: Proven operational leadership experience in engineering or related technical industries.
The predicted salary is between 60000 - 80000 € per year.
Regional Leadership. Operational Performance. Customer Excellence.
Are you a senior operational change & transformation leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, repair and modernisation services – is looking for a Head of Service Operations to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio.
You will play a key role in shaping operational standards, improving performance and supporting the continued growth of the business.
The Role at a Glance
- Head of Service Operations (Service & Repairs)
- Andover, Hampshire covering Provinces Region c100 miles radius
- Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension
- Full Time
Company: Pioneer of the British lift industry. Formerly part of global brand Otis – now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation.
Culture: Safety, Ethics & Quality Focused
The Opportunity
This is a pivotal role leading Liftec Express' service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture.
Responsibilities
- Operational Leadership & Delivery
- Lead the safe delivery of lift maintenance and repair services across the region
- Ensure service delivery meets contractual commitments and customer expectations
- Drive operational efficiency through planning, scheduling and resource allocation
- Implement and monitor service processes and KPIs including productivity and response times
- Commercial & P&L Ownership
- Take full responsibility for regional P&L performance
- Deliver revenue, margin, profitability and cash targets
- Identify opportunities to grow the service portfolio and expand customer relationships
- Customer & Stakeholder Management
- Build strong relationships with key customers, consultants and stakeholders
- Act as escalation point for operational and service-related issues
- Ensure high levels of customer satisfaction and long-term retention
- Leadership & Team Development
- Lead, coach and develop Service Delivery Managers, Repair Managers and engineers
- Build and maintain a high-performing, accountable culture
- Drive engagement, performance and continuous improvement across teams
- Compliance, Safety & Governance
- Maintain the highest EH&S standards across all operations
- Ensure compliance with regulations, industry standards and company policies
- Support cross-functional and regional initiatives across the business
About You
You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have:
- Proven experience in a senior operational leadership role
- Strong track record of improving operational performance and profitability
- Experience managing P&L and delivering commercial targets
- Ability to build relationships with major clients and senior stakeholders
- Experience leading and developing high-performing teams
- Strong organisational skills with high levels of ownership and accountability
- Excellent communication skills across technical and non-technical audiences
- Confidence handling escalations and complex operational challenges
- Commercial awareness with the ability to identify growth opportunities
- Experience within a transforming, scaling or turnaround business environment would be highly beneficial.
Behaviours & Values
- Open-minded and inquisitive – embraces continuous improvement
- Extreme ownership – takes accountability for results and solutions
- Customer centric – prioritises long-term relationships and service excellence
- Honesty and integrity – acts with transparency and professionalism
- Doing the basics brilliantly – focuses on safety, discipline and consistent execution
Benefits
- Pension – Aviva
- Car allowance
- Holiday – 25 days plus
Head of Service Operations - Lift Servicing & Maintenance (Provinces) in Slough employer: RECRUITMENTREVOLUTION.COM
Liftec Express is an exceptional employer, offering a dynamic work environment in the heart of Andover, Hampshire, where you can lead transformative operational initiatives in the lift servicing and maintenance sector. With a strong focus on safety, ethics, and quality, employees benefit from extensive professional development opportunities, a competitive salary, and a comprehensive benefits package that includes a car allowance and generous pension. Join a company that values customer excellence and fosters a high-performance culture, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Operations - Lift Servicing & Maintenance (Provinces) in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the lift and engineering services industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their operational performance metrics and customer satisfaction goals. This will help you tailor your responses and show that you’re genuinely interested in leading their service operations.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've developed high-performing teams and improved operational efficiency in your previous roles. Use specific examples to illustrate your impact on P&L and customer relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Head of Service Operations role!
We think you need these skills to ace Head of Service Operations - Lift Servicing & Maintenance (Provinces) in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of Service Operations role. Highlight your leadership experience in engineering services or related fields, and don’t forget to showcase your achievements in operational performance and customer satisfaction.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for Liftec Express. Mention specific examples of how you've driven service excellence and improved operational efficiency in previous roles. Make it personal and engaging!
Showcase Your Leadership Style:In your application, let us know about your approach to leading teams. We want to hear about how you’ve developed high-performing cultures and managed P&L effectively. Share stories that demonstrate your ability to build strong relationships with customers and stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows your enthusiasm for joining our team at Liftec Express!
How to prepare for a job interview at RECRUITMENTREVOLUTION.COM
✨Know Your Numbers
Make sure you’re familiar with the P&L aspects of the role. Brush up on your financial metrics and be ready to discuss how you've driven profitability in previous positions. This will show that you understand the commercial side of operations.
✨Showcase Your Leadership Style
Prepare examples of how you've led teams in high-pressure environments. Discuss your approach to coaching and developing talent, as well as how you foster a high-performance culture. This is crucial for a leadership role like this one.
✨Understand the Industry Landscape
Research Liftec Express and its competitors. Be prepared to discuss industry trends, challenges, and opportunities in lift servicing and maintenance. This will demonstrate your commitment and knowledge about the sector.
✨Customer-Centric Mindset
Think of specific instances where you’ve improved customer satisfaction or built strong client relationships. Be ready to explain how you prioritise customer needs while driving operational efficiency. This aligns perfectly with the company’s focus on customer excellence.
