Application Support | SaaS | Customer Service | Troubleshooting | Software Support
Love solving technical problems and helping people get the most out of great software?
We're SB Software, the Sheffield-based team behind award-winning vending and coffee management software, helping businesses across the UK and beyond run smarter, more efficient operations.
Our flagship solutions, Vendmanager and Coffeemanager, help operators manage everything from their vending machines and coffee services to stock, reporting and everyday business processes.
We're proud to be a UK market leader, recognised for both our software and our customer support, and continuing to grow across EMEA.
Now part of 365 Retail Markets, a global leader in unattended retail technology, we combine the expertise and personal service of an established UK software business with the resources and opportunities of an international technology company.
We're now looking for a friendly, confident and technically curious 1st Line Application Support Engineer to join our award-winning support team.
If you're great with people, enjoy investigating problems and love the satisfaction of finding a solution, we'd love to hear from you.
The Role at a Glance
1st Line Application Support Engineer
Sheffield – Hybrid (2 Office Days Per Week) with flexibility required to attend additional office days when business needs arise, including client or other visitor meetings.
£25,000–£28,000 DOE
Full Time | Permanent
37.5 Hours Per Week
Initial Shifts: 8am–4pm or 9am–5pm
Support: First-Line Queries | Phone & Email | Troubleshooting | Customer Communication
Technology: SaaS Applications | Windows | Android | Software Testing | Ticketing Systems
Please note: Applicants must have the unrestricted right to work in the UK. Unfortunately, we cannot offer visa sponsorship or consider candidates with time-limited work permission for this position.
Help Customers Get the Best from Our Technology.
You'll be one of the first people our customers turn to when they need help using our software.
Whether it's a question about how something works, a technical issue that needs investigating or a problem that requires support from another team, you'll make sure customers receive a helpful, professional response.
You'll work closely with our wider support and development team...
1st Line Application Support Engineer - Award-Winning SaaS Company in Sheffield employer: RecruitmentRevolution.com
Aldenham Estate is an exceptional employer that offers a unique opportunity to shape the future of a diverse family-owned business in Hertfordshire. With a strong focus on employee growth and a collaborative work culture, you will be empowered to influence strategic decisions while enjoying the benefits of a flexible working environment. Join us to make a meaningful impact across various sectors, from property to sustainable land management, all within a supportive and dynamic team.
